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Forum Discussion
Nighthawk Mesh MK62 Dropping Internet Connection
I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
Hi! I opted for the AX1800 MK63 (the 1 router and 2 satellites configuration) and I'm experiencing the same issues as the others. The system offers strong signal and verry high speeds but every 1 hour or 2, the internet keeps dropping. Make it very unreliable product. I disabled the AX option and now it appears to be working better but signal strength and internet speeds suffered massively with this change. I am really disappointed with this product and feel insulted for buying such a mediocre product. I wanted to invest in wifi 6 system to be feature proof and to fill the gaps of my home. But instead I feel like bought a big bag of problems. Turning off AX is not an acceptable solution since the AX functionality is the main selling aspect of this system. I will keep the system for a week to see if an update corrects the issue. If it's not fixed within a week the system is going back to the store.
If you read the thread history, this was first reported on 02/11 and almost 3 months later, we still have no resolution.
I would recommend going ahead and taking it back. As i replied back to another user- I have had a case open since 2/24 and still haven't heard anything. I have taken mine back and purchased a single Asus ROG AX router and it has had a stable connection and covers further than the NightHawk mesh with the satellite. Additionally its designed up to accept satelites to become a mesh network id you need to add them on.