Nighthawk Mesh MK62 Dropping Internet Connection

1.0.4.92_2.0.38

This reply came from Netgear Support and appears to have solved the issue for me:

Case ID: 42814097 Thank you for choosing Netgear. My name is Surbhi. I am your support expert for today. I am glad that you chose Netgear and gave us a chance to assist you. Netgear strives to provide top-notch services to its customers in line with the best in the industry. Our customers are our top priority and like a family to us. In this situation you need to change the channel in ths router setting , so I am providing you the step for changing the channel follow those step so that you will get the solution for your issue. To change the wireless channel: 1-Launch a web browser from a computer or mobile device that is connected to your router’s network. Enter http://www.routerlogin.net. 2-A login window opens. 3-Enter the user name and password. 4-The user name is admin. The default password is password. The user name and password are case-sensitive. 4-The BASIC Home page displays. 5-Select Wireless. The Wireless Settings page displays. Under this wireless setting you get 2 network 2G & 5G , a) under wirless setting 2G , you have an option that is channel At right side you will get the auto option there click on auto and select number 11 b) under wirless setting 5G , you have same option There you need to select number 161 Once you complete this then click on apply buuton Apart of this you need to change fragmentation length and CTS/RTS values for this you need to follow processor 1- Open basic home page again 2- Select Advance option 3- Under that you will get some multi-options at the left side of the screen 4- select advance setting and under that select wireless setting 5- Under wireless setting you get same 2 G frequency and 5G frequency a) Wireless advance setting 2G Fragmentation length you need to change with number 2306 CTS/RTS you need to change is 2307 b ) Wireless advance setting 5G Fragmentation length- 2306 CTS/RTS- 2307 After you need to power cycle the complete router so that the setting will work out , you need to observe the speed and still you face same issue please contact us back. Also I am sharing KB article for that issue follow the step from there too. https://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel You can also contact Netgear phone support at 1-888-NETGEAR or 1-888-638-4327, so we can resolve your case at the soonest possible time. Please let us know the results so that we can determine the next action. ***Please be aware that your case will auto-close after 7 days of inactivity**** If you need any other further assistance, kindly visit our support web site www.support.netgear.com or community.netgear.com A notice will automatically be sent to your email address when I respond to your inquiry. Please DO NOT REPLY to that email. Instead, to add additional information to your case, click No to the question "Was your problem resolved with the information provided by the NETGEAR representative above?" If you click YES, your case will be closed and a separate email containing a survey link will be sent so you can share with us your customer support experience. Please rate the support and service I provided you. It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day! Regards, NETGEAR Technical Support.