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Forum Discussion
Nighthawk Mesh MK62 Dropping Internet Connection
I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
I bought it as well as box open and seeing all these reports is very frustrating.
I have the same issues since 3 months -- always updating the firmware currently at 1.0.4.98
My system is as well connected straight to FIOS and was working before 2.5years fine without a reboot (only reboots with power outage).
My question to Netgear -- what is your timeline to address this problem as it seems to be a problem on the router/router firmware and not by the users? Fixing this should be #1 priority since the initial release.
In addition to the other problems described I even have an intermediate state where I cannot use chromecast or airplay to remotely stream videos or music. After a fresh reboot everything works just fine but as mentioned by me and many other users the problems start within 2h of usage. Sometimes being fine for 48h but this is the maximum time.
Its NOT an option to turn off AX as this is the reason why everybody has bought this mesh system.
Thank you for the information and addressing the problem hopefully properly.
Dennis
Recently (last week) purchased the MK63, as well, and am having the same issues as all here. Wifi connection, though strongest signal strength, loses internet connection. Not all wireless devices at once, either, sometimes some are working and others are not. Just upgraded to the newest .98 firmware, so hoping that helps, but nothing in the release notes to suggest it will take care of this issue. Any word from Netgear acknowledging the issue and working on a fix?
Thanks.
Hello Nighthawk Mesh Community,
If you're experiencing issues with your system, I would recommend opening a ticket with our support team for further investigation. The feedback in the community and from our support team help identify issues that can be addressed in future firmware updates.
https://www.netgear.com/support/default.aspx
Christian
Dear Christian,
as you have seen in this thread NOTHING(!) has been properly addressed by the Netgear support and I find it increadibly ignorant to just point ti your support when I have read this thread it is clear that NONE of the recommendations had helped any member so far and this is a general problem of the router. This is why I wanted to know if Netgear has finally recognized the case series of issues as a real problem which is needed for you to fix this.
Thank you very much for your next clear and precise answer to my question.
Dennis
P.S.: Just reading the amazon reviews remind me as well on the mentioned issues. I really think its time to approach it proactively instead of staying ignorant on this.
