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Forum Discussion

mrob's avatar
mrob
Guide
Feb 11, 2020

Nighthawk Mesh MK62 Dropping Internet Connection

I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
mjcalabrese's avatar
mjcalabrese
Apprentice
Jul 23, 2020
HackedReactor, Welcome to the family ... I believe your issue is similar to mine.  If you lose connectivity, can you take your iPhone closer to the MR60 (router) side and see if you get connected again (before pulling power on any equipment)?  This works for me every time and it's how I determined my issue was with the satellite (MS60).  I am connected between the MR60 and MS60 with Ethernet (and Gigabit LAN switches), so when this is working it's awesome, but the family issues outweigh the awesomeness.
 
 
 
 
mjcalabrese's avatar
mjcalabrese
Apprentice
Jul 24, 2020

Follow-up:  Now we're getting somewhere - I have a new excalated case [3111919] with a Level 2 engineer that's kicking this up to the Engineering Team.  His thought is this is still a firmware issue that's affecting the MS60, but we're pulling debug logs waiting for another disconnect.  Fingers crossed that we finally find the issue ...

 

Thanks Christian_R for your help in getting this escalated ...

 

  • Retired_Member's avatar
    Retired_Member
    Jul 24, 2020

    case:43045786 

    shuold have as well logs already delivered...collecting more information.

     

    So far logs for DHCP issues (probably MS60 related) as well as total loss of internet (reboot necessary) waiting for airplay and streaming as well to stop to pass on logs...