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Forum Discussion
Nighthawk Mesh MK62 Dropping Internet Connection
I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
I just got off the phone with Best Buy. The Store Manager is willing to let me exchange my MK62 for a Google Nest WiFi (and I pay the difference) which is a lot better than having to pay an additional $269 and trying to sell this on FB Marketplace.
Since there has been little in the area of a firmware updqate in two weeks, I have to assume that Netgear really cannot handle this issue internally.
Sorry, guys ... I tried to stay the course, but my family is far more important to me than me admitting defeat.
mjcalabreseYou put up a good fight, im glad you can atleast return the product and trade up to a much better system. I have had the Google Nest for a week and its been good so far. No drops whatsoever.
- Yep, just sent up the last of my debug logs and said my goodbyes to the L2 engineer. Now, I get to sleep in my bed and with both eyes closed.
I will continue to update this thread if I get any further information on my case. I would also be curious to find out if Netgear fixes the issue or there is a class action to refund everyone affected by this. 
stable since 3 days so far -- what I can say is that they found something in my logs and its adressed by the right people.
Retired_Member: was this handled with a firmware update?
mjcalabrese yes they are working on it. keeping the fingers crossed.