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Feb 11, 2020

Nighthawk Mesh MK62 Dropping Internet Connection

I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...

SMontesdeOca

Aspirant

Aug 04, 2020

Hello, I've raised two tickets for 2 of the major incidents i have with my MK62 router and satellite mesh system.

#43021438 and 43040516

Support asked me to close the latter one and have it merged in the first one. I raised the ticket 7/6, and only feedback i have gotten is. What language do you want to use ... i responded ... then another week and they asked if i had done a factory reset ... i did the factory reset and responded back. And now almost a week and a half and no response. In almost a month only "what language", and "have you done a factory reset? ... as question by the way."

Can Christian or someone from Netgear that actively respond on this topic help me escalate? my main two issues are the constant disconnections from devices, regardless of iOS, Android, Win10 and the other topic is that airplay is not working properly, devices can't "see" or find each other to work with, for music streaming, or sharing screen.

When i bought this system 2 months ago, it first upgraded to .92, then i upgraded some weeks after to .94 and everything worked fine, but when upgrading to .98 things started to get severe.

As a side question, has anyone seen a new upgrade? this morning i logged on and while .98 version is still stated as the latest version, a new 5.102 version is outhere on the site. Has it been tried by someone? why is it not shown as the latest version?

Thanks,

mjcalabrese
Apprentice
Aug 05, 2020
SMontesdeOcaI do not see a 1.0.5.102 version of firmware for the MK62 on the <https://www.netgear.com/support/download/> site. I thought to myself, "No, I checked before I boxed it all up yesterday".

I just found the firmware by entering the MS60 product. There are links to both the MR60 and MS60 in here: https://kb.netgear.com/000062170/MR60-MS60-Firmware-Version-1-0-5-102

MR60: http://www.downloads.netgear.com/files/GDC/MK62/MR60-V1.0.5.102_2.0.44.zip
MS60: http://www.downloads.netgear.com/files/GDC/MK62/MS60-V1.0.5.102_2.0.44.zip
- SMontesdeOca
  Aspirant
  Aug 05, 2020
  Hi mjcalabrese, yep, while not directly associated as the latest upgrade, it is shown some lines below what appears to be the current vesion (98).
  
  Have you, or anyone tried it? I'm just about to give it a try ... before 98 it was all smiles and all ok with my mesh system. As soon as i upgraded to 98, boom, daily disconnections and as some posted earlier ... I'm starting to be a "persona non grata" around the house! :D.
  
  Will wait a bit and see/read if anyone else tried it, and give it a try.
  
  Thanks,
  - mjcalabrese
    Apprentice
    Aug 10, 2020
    , ,
    
    Are there any updates on this topic? I’m wondering if everything is now working with the latest firmware update?
    
    I have the same experience as HackedReactor: 1 week of family-friendly WiFI. I actually used the Google WiFi app to show my son he was connected to the satellite because his door was closed and it forced his connection to the other side of the house.