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Forum Discussion
Nighthawk Mesh MK62 Dropping Internet Connection
I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
I'm having the same issue as well.
I just got off the phone with tech support , I was bounced betweeen 3 people and it was real painful. I wish I fond this thread before I bought this system. Best Buy really is pushing these and all the people said it's a great system blah blah blah and it works flawlessly at home.
Netgear tech support really needs to "up their" game. I also left like their support is outsourced to India which is based on the 3 people I have talked with, but maybe coincidence they all had an Indian accent? Anyways 1.5 hrs (mostly which was on hold).
I just hooked back up my spectrum router and pinged my gateway and its 1ms vs 5ms so its a big difference. My speeds have also shot backup to 350-400 vs 120-150. If your in the business to loose money then these guys are doing a great job. I feel real bad for all of you who can't return, but I would dispute this with your credit card company ASAP.
as above with issues...... Firmware v1.0.5.102, MK62 and seems to disconnect certain devices still. Just before I typed this, I could log into the mesh setup on my phone connected to the wifi (Samsung S20+) so AC Wifi. but my Laptop with Killer Wifi AC it rufused to connect, but 30 minutes prior it was fine. Less than 24 hrs since I had previously rebooted it. This system $449 in Australia is not fit for purpose.
- @ canb_guy
There is a 1.0.2.105 version and a 1.0.2.106 version (links posted above). The 1.0.2.106 is supposed to fix the issues, the 105 version fixes a “security” issue.
If you’re on the 106 version please open a support case and ask for escalation to L2 support engineering. The L1 guys have no clue on what to do.Hi all.
I, like many of you, am having connection issues with my MR60/MS60 Wifi6 mesh system. It's usually my Chromecast that fails to connect and I have to power cycle the satellite, though it seems like I've had to power cycle the router at least once as well. It's a daily occurence while trying to watch TV, and I'll be damned if anything gets in the way of watching Parks and Rec or The Office for the 100th time.
Reading through this thread I've taken away the following:
-Outsourced Tier 1 support from Netgear has been the usual "did you try turning it off and on again" level of service, this is to be expected and its mostly the same across the industry, even for business customers
-A couple people managed to get their case escalated to a higher tier (guessing this is their US based support in San Jose), and from there escalated internally within Netgear to the Engineering department
-Someone on the Engineering team recognized this is an actual bug and a new firmware has been released (1.0.6.102) with multiple potential fixes for connectivity problems. Who knows if they've actually reproduced this problem via their QA team or engineering team, or if we as the customers get to be the lab rats. I'm betting on the latter.
It would be nice if we had a bug ID given back to the customers in this thread that we could line up with release notes for 1.0.6.102, but alas that doesn't appear to be the case. Since 1.0.4.98 still shows as the current release, I'm guessing 1.0.6.106 is an early release and not deployed as the current stable release on the package server our devices connect to.
I'm going to give 1.0.6.102 a try via the following link and monitor for the next couple days:
https://kb.netgear.com/000062202/MR60-MS60-Firmware-Version-1-0-6-102
If it's still failing, mjcalabrese and Retired_Member seem to have gotten the furthest within the support organization and best to give that feedback. I'll go ahead and open a support case as well in that event, have mercy on the Tier 1 that has to deal with me.
