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Guide

Feb 11, 2020

Nighthawk Mesh MK62 Dropping Internet Connection

I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...

sravs

Aspirant

Aug 21, 2020

I have a new MK63 since 29th June 2020 and I am on the latest firmware as of now. Experiencing wifi drops constantly. Have disabled AX but to no avail. I'd really appreciate any further tips and tricks to try.

As many others have also said, disabling AX is not an acceptable solution in any case given that it is one of the major selling points of the product!

mjcalabrese

Apprentice

Aug 21, 2020

sravs, what specific version of firmware are you on? Just because the MK63 system says you’re on the latest version doesn’t necessarily mean that there isn’t a newer version available.

You should be on this version: https://community.netgear.com/t5/Nighthawk-Mesh-System/Nighthawk-Mesh-MK62-Dropping-Internet-Connection/m-p/1960241#M796

If you are, then please open a new support case and have it escalated to Tier 2 support.

sravs
Aspirant
Aug 21, 2020
Thanks for the reply. Yes I’m on v1.0.6.102 Have just checked once again as per attached screenshot. I’ll open a support case.
- mjcalabrese
  Apprentice
  Aug 26, 2020
  sravs, do you have any update on your issues? Was Netgear L2 support helpful?
  
  I did find another similar thread in the Community on the same topic: https://community.netgear.com/t5/Nighthawk-Mesh-System/Nighthawk-MK62-Firmware-v1-0-5-102-Issue/td-p/1956618/jump-to/first-unread-message
Retired_Member
Aug 26, 2020
status update here-- since 6 days no problems. Waiting to see if the CC issue appears again but beside this everything is very smooth and as it should be...
So far veyr happy to see how everything gets together but as well curious why others still have similar issues.
IP/debug.htm can already help you (for base and satellites) to start logging....

Cheers!