Nighthawk Mesh Problem

Hi Christian,

Yea, I did that. I've had trouble via the app because in discussion mode if the Nighthawk app times out, it minimizes the discussion window and I can't get it back. I called and after being transfered three times in 25 minutes, I had couldn't wait any longer. I'll guess I can try again. 

Some updates. First, I want to say the mesh system worked great for the first month or so. No problems. Without any changes to the physical locations of modem, router and both satellites, all of a sudden both satellites stopped working. I tried all the normal turn off all the power for more than a minute, then sequentially turn modem, router and then both satellites back on. Modem and router worked fine. Both satellites have orange/amber light. 

The online tech support had me move one satellite to the same location as the router and connect via ethernet. That worked. The satellite had a blue light and worked fine. But as soon as I disconnect, it drops the connection and light turns orange/amber. And this is when they router and satellite is sitting 6 inches apart on a bookshelf. Distance is not the problem. 

The firmware was updated just after I noticed there was a problem. Currently the firmware is 1.0.6.102_2.0.45. I've tried syncing one of the satellites and also tried syncing the router and same satellite. Nothing works. 

I still don't understand why the MAC address on both satellites are different that what it says in the app. One satellite ends with 9D:89 but the app says the MAC address ends with 9D:8B. The other satellite is similar. Is that how it should be? There is no way to change the MAC address on app or through the 192.168 online login. 

What do I do? This should be a very easy fix. It shouldn't be this complicated. Makes me want to return this system.