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Forum Discussion
Nighthawk Mesh Problem
Nighthawk Mesh WiFi 6 system MK63, AX1800. Not sure whey this doesn't appear in the pulldown window. Installed this system about a month ago. It work flawlessly up until a few days ago. We had n...
I have had my system about a year and I am having this problem too. Firmware is up to date, always worked before. Satellites drop off turn Orange and inexplicably turn blue then turn back to Orange. They turn on and stay on when I put the satellites near the router, but then when I put them back in the 3 different levels of my home they turn Orange. I tried rebooting it, syncing it, unplugging it even changing locations where there’s no metal or electronics. Can’t be too far because it worked before fine for months. The only resolution I see is buy a different brand and trash this nighthawk mesh. I’m tired of messing with this defective system that everyone is complaining about “The same thing” this should not be a consumers problem. I don’t have to pay for tech help on other devices because none of them have problems.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between MR and MS to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
frank167 wrote:
I have had my system about a year and I am having this problem too. Firmware is up to date, always worked before. Satellites drop off turn Orange and inexplicably turn blue then turn back to Orange. They turn on and stay on when I put the satellites near the router, but then when I put them back in the 3 different levels of my home they turn Orange. I tried rebooting it, syncing it, unplugging it even changing locations where there’s no metal or electronics. Can’t be too far because it worked before fine for months. The only resolution I see is buy a different brand and trash this nighthawk mesh. I’m tired of messing with this defective system that everyone is complaining about “The same thing” this should not be a consumers problem. I don’t have to pay for tech help on other devices because none of them have problems.
- Hey but seriously no one has time or patience for all of this troubleshooting. I spent hours trying everything. I understand your questions but here’s what the facts are. I live in a suburban neighborhood with the same neighbors for years and same Wi-Fi’s around me. It worked fine exactly like I had it for months. I checked for the most updated firmware, restarted, rebooted, unplugged, reset, moved the satellites to less crowded places and same thing. The signal just kept dropping and satellites 1 & 2 would randomly turn Orange. I spent hours on this. I give up on this product completely. It was working before and no more. I am not new to wifi, I been online since 96 and used many different wifi products in many different locations and in different countries. I spent over 400 dollars on this set up about a year ago and I should not have to deal with all of this. I went to xfinity and got their rental until I figure out what else I should get. I telework and I don’t want to worry about if my internet feels like working when I am scheduled to speak to a large audience. I’m not a kid playing video games. This product is defective and I never make the same mistake twice. All these people complaining about this same issue here. Where there is smoke, there is fire. And this product ladies and gentlemen is on fire. I lost hundreds of dollars. Have a nice day.
Users are encouraged to contact NG support then if users don't accept forum help:
https://my.netgear.com/support/contact.aspx
Good Luck.