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Forum Discussion
Nighthawk mesh slow speed
I have installed a new nighthawk WiFi 6 mesh router with 1 satellite. I am getting great speed on speed test from the fiber, but the WiFi speeds SUCK. when I look at the network map, everything seems ...
Hello Spydrjon,
Welcome to the community! Ultimately the devices will decide which to connect to based off of the strongest WiFi signal. May you try moving the satellite to a further location and let us know if there are any improvements.
Christian
I have been having the exact same problem. Support can’t replicate it and had been no help.
I am getting 96Mbps for the router wired, but on 8-12 Mbps from the wireless. That’s with both the satellite wired and wireless. In testing my device was about 2 ft from the satellite with clear line of sight. Additionally I’m only getting 10-15Mbps from the router with the same 2ft line of site test.
I am getting 96Mbps for the router wired, but on 8-12 Mbps from the wireless. That’s with both the satellite wired and wireless. In testing my device was about 2 ft from the satellite with clear line of sight. Additionally I’m only getting 10-15Mbps from the router with the same 2ft line of site test.
- I have the same issue. I have a FireTV stick ave Echo Show within 5 feet of the router yet they are connecting to the satellite that is 30 feet away. I have 2 cameras, 3 plugs, another FireTV stick, and a lightbulb 10-12 feet from the router that are also connecting to the satellite that is 30 feet across the house.
Hello Jamma00785 and RyanCr,
Please send me a message if you currently have a case with our support team. Please provide your case number and email address. I'd like to see if I can get your case escalated.
Thanks,
Christian
Dont worry about me. After lack of any real help from customer service, and then being told the only option I had was to pay to return a device for warranty service after owning it for 2 weeks, I returned it to the store. I dont know that I will be back to netgear for a while.
This device is not ready for prime time which is very sad because I really wanted to love it.
Christian_R , case #44518208
Galaxy S20 connects at 1.1 GBps to the MR60. Same device connects at 207 Mbps to the MS60.
Laptop connects at 866 Mbps to the MR60. Same device connects at 173.3 Mbps to the MS60.
I just received a replacement MS60 today ... exact same issue.
Performed a 30:30:30 reset on both MR60 and MS60, same issue.
Have tried disabling 20/40 Mhz coexistance, same issue.
Have tried disabling AX, same issue.
Issue started after the 1.0.6.110 firmware upgrade ... which seems to have been pulled. I downgraded to 1.0.6.102, but that didn't solve the issue, and ended up getting warranty replacements, but that also hasn't solved the issue.
This is driving me nuts ... any help would be much appreciated!
markber wrote:Christian_R , case #44518208
Galaxy S20 connects at 1.1 GBps to the MR60. Same device connects at 207 Mbps to the MS60.
Laptop connects at 866 Mbps to the MR60. Same device connects at 173.3 Mbps to the MS60.
I just received a replacement MS60 today ... exact same issue.
Performed a 30:30:30 reset on both MR60 and MS60, same issue.
Have tried disabling 20/40 Mhz coexistance, same issue.
Have tried disabling AX, same issue.
Issue started after the 1.0.6.110 firmware upgrade ... which seems to have been pulled. I downgraded to 1.0.6.102, but that didn't solve the issue, and ended up getting warranty replacements, but that also hasn't solved the issue.
This is driving me nuts ... any help would be much appreciated!
I'm convinced these MR60 systems are essentially garbage. In addition to the slow speeds, I'm also having all kinds of connectivity issues between devices. For example, I have several Roku TVs that I control through a Roku app on my Samsung Galaxy phone. Every once in a while I will lose all connectivity between the app and the TVs. The app will not see the TVs. I can restart the TVs, restart my phone, nothing works. I verify that the phone and TVs are connected to the same access point using the same frequency, usually 5Ghz, and nothing, they will just not see each other. But once I reboot the router and satellites, everything works again for anywhere between a couple of hours to a day or two, then it craps out again.
I also have the same exact issue when trying to use Windows Remote Desktop between my laptop and my desktop. Sometimes I simply cannot see the desktop from the laptop even if both are on the same frequency, I can disable and re-enable wifi on them, refresh the IP addresses, nothing works. Until I reboot the router and satellites, then it works fine for a while.
And the speed issue is all over the place. Sometimes a speed test directly from the router or from the Nighthawk phone app will test at 230, other times it will drop to about 80 and nothing will change it until I reboot the router/satellites, then it will test at 230 the first time but after a minute or two will drop back to between 30 and 80.
I have downgraded the firmware as they recommended and it didn't make a difference.
I have exactly the same issue as everyone else is having. This is a JOKE of a system. I have spent almost 4 hours over three calls with 'Product Expert' tech support. On my most recent call they asked me if I have 'other devices' in the home such as washing maching, refridgerator, or TV....which can absorb the WiFi signal and result in slow speeds. No Im not kidding. All tech support wants to do is get 'close the case', or sell me a tech support contract. And now I have wasted over 30 days so my $400 top-of-the-line system is not returnable. I wish I kept my dusty 4 year old router that worked better than this.
I have the same problem of slow speed! It sucks given how much I spent on this device!!
I have tried everything possible to fix the problem, spending so much of my time. But the problem persists!! I will have to return the device, and let all my firends know my unsatisfactory experience with it!!!!
Meanwile, I would question why the stores, such as Costco and Bestbuy, are still carrying this defective product!!