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Forum Discussion
Nighthawk mesh slow speed
I have installed a new nighthawk WiFi 6 mesh router with 1 satellite. I am getting great speed on speed test from the fiber, but the WiFi speeds SUCK. when I look at the network map, everything seems ...
I have the same problem after spending hours and hours with Netgear customer service they told me to return the device.
My Modem gets 500Mbps + speed and with hard wired to router its only 200Mbps, its 500Mps on Iphone when am in front of the router once go farther the speed on iPhone varies from 50-100mbps. I couldn't understand what is the use of the satellite then if wifi speed is downgraded significantly when you are away from the router and closure to the satellite. My firmware is up to date.
araghava wrote:I'm on firmware version V1.0.4.92_2.0.38 and the system is working much better.
Has this issue been resolved for anyone? What was the resolution?
Hello Nighthawk Community,
I would suggest opening a ticket with our support team to have the issue investigated.
https://www.netgear.com/support/default.aspx
Christian
- christian
Many of us have done that and the only answer we get is to disable the ax band. Which helps but defeats the point of an ax router The support team couldn't resolve
Christian_R wrote:Hello Nighthawk Community,
I would suggest opening a ticket with our support team to have the issue investigated.
https://www.netgear.com/support/default.aspx
Christian
The support technician asked to return the product. They recommend to change MTU from 1500 to 1492 and disable the AX feature which helps a little bit. However, the wifi speed is too slow. I have my ISP technician coming in to check all the wires etc and from ISP cable to modem speed is 550mbs, from Modem to router test is 550mbs. However, on wifi it's only 100mbs if you are few feet from the router and it decreases further to 20-30mbs. I have two satellites in the 2000sqft home.Working with Netgear technicians takes a lot of time as they suggest basic troubleshooting. Is it possible to recommend a few setting changes here so we can try on our end before calling your technician?
Are the ORBI RBK23 AC2200 system is better than MR60? I am planning to replace MR60 with Orbi RBK23 if my problem cannot be fixed.
I am experiencing speed issues also - super slow Eternet Speeds - just does not make any sense that my Wifi is now faster than a direct Ethernet Connection. I haven't even had this system a week and it has been nothing but problems.
I have a case # : 43308134
I called Netgear numerous times...the first time the "Expert" hung up on me - purposely. When I called back the next day, I was told that the "Expert" was accidentally disconnected and that he called me back numerous times but I did not answer - this is completely a LIE. No one from Netgear ever called me back. Today I bounced between three "Experts" and 90 minutes of hold time and no help whatsoever.
I am starting to think it's time to give up on Netgear - starting to look at the Orbi.
