Nighthawk mesh slow speed

The support team couldn't resolve

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Christian_R wrote:

Hello Nighthawk Community, 

 

I would suggest opening a ticket with our support team to have the issue investigated.

 

https://www.netgear.com/support/default.aspx

 

Christian 

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The support technician asked to return the product. They recommend to change MTU from 1500 to 1492 and disable the AX feature which helps a little bit. However, the wifi speed is too slow. I have my ISP technician coming in to check all the wires etc and from ISP cable to modem speed is 550mbs, from Modem to router test is 550mbs. However, on wifi it's only 100mbs if you are few feet from the router and it decreases further to 20-30mbs. I have two satellites  in the 2000sqft home.

Working with Netgear technicians takes a lot of time as they suggest basic troubleshooting. Is it possible to recommend a few setting changes here so we can try on our end before calling your technician?

Are the ORBI RBK23 AC2200 system is better than MR60? I am planning to replace MR60 with Orbi RBK23 if my problem cannot be fixed.

I am experiencing speed issues also - super slow Eternet Speeds - just does not make any sense that my Wifi is now faster than a direct Ethernet Connection.  I haven't even had this system a week and it has been nothing but problems.

I have a case # : 43308134

I called Netgear numerous times...the first time the "Expert" hung up on me - purposely.  When I called back the next day, I was told that the "Expert" was accidentally disconnected and that he called me back numerous times but I did not answer - this is completely a LIE.  No one from Netgear ever called me back.  Today I bounced between three "Experts" and 90 minutes of hold time and no help whatsoever.

I am starting to think it's time to give up on Netgear - starting to look at the Orbi.

I purchased the NightHawk system with 2 remotes. I also noticed the speed problem with the magical number of 96 Mbps as reported above. But I only noticed the problem when doing a speed test from a laptop conntected directly to the Ethernet port of one of the sattelite units. I tried about three computers from the same Ethernet port, but they all give me 96 Mbps. However, if I turn of the Ehternet adapter on the laptop and connect it via the Wi-Fi, now I am getting about 130 Mbps, which is about the max I get from my ISP. That is strange, considering that the Ethernet ports on the NetGear mesh devices are 1 Gig ports and the are on a wired connection.  After doing the internet tests, I started doing also iperf tests in my network. I have a linux server wired to the router, and the same laptop I am using for the remote tests wired to one of the sattelite units. Here again, the speed test was giving me the magical number of 96 Mbps on iperf, but if I go back and connect via the Wi-Fi adapter on the laptop, I get 200 Mbps. Still not as high as I expected on a Wi-Fi OFDM system, but higher that I actually get via the Ethernet port of the sattelite unit. Being that the linux server is wired to the router, and I can get 200 when the remote laptop is connected wireless to the sattelite unit. then the Ethernet port that is having problems is the remote Ethernet port; the one on the sattelite unit. So I am suspecting that on the sattelite units, the Gig Ehternet ports are capped to 100 Mbps. Why???????

I verified again the specs of the Ethernet ports on the router and sattelites, they are both 1 Gig ports, but in production, the sattelite units seem to be capped at 100 Mbps. 

This is not true information.  The numbers on sattelite #1 will read 174mbs via Ethernet, but sattelite #2 will only read 62mbs when placed in the same exact space and using the same exact cables.

This shows that the two sattelites are not working the same.  One is faster and one is slower.  Therefore, I feel that sattelite #2 is defected.

Please advise.  Thank you.

Do you have evidence of this happening? How do I qualified a sattelite and no1 and no2,  when I see both as detected by the router. BTW, how to you know the location of the units. I never said they were in the same room. But your notion is interesting. If one sattelite connects to the other sattelite, of course, you would expect the signal of the last in the daisy chain to be deminished ever further. But if that is the case, how do you know wich one is second in lines, and which one is last?

Also, if the test laptop is in fact connected to the last sattelite unit in line, assuming they are serialy meshed, and I can get 200 from the wireless, doesn't it ound irrational to believe that your  Ethernet connection would be even less than that. Since when did wireless connections become faster than hard wired connections, comming out of the same unit. That looks like a cap on the Ehternet port. I don't know if you work for Netgear, but there is really something off with these units. 

I do not work for Netgear.  I agree with you 100% - it makes no sense that my wireless numbers are faster than my Ethernet numbers, but that is the case.  I cannot figure this out.  These things are defected and not working the way they should.

I think you might be getting confused.  When I replied to your post, I was just saying that I was also having issues / problems and explained what is happening to me.  I am tried the sattelites in the same spot in my home - I was not referring to your home.  Hope this clears things up a bit. 

Got you! Got scared for a minute there when you told me about the positions of the satellites, as if you could relatively tell how far they were from each other in my own network. Thought you were an employee with insight into the equipment. In any case, the real culprit seems to be a bad jumper from the satellite to the 1 gig switch.  I was using the ports on that swtich in the office to test as well. I didn't even check the cable because the failure looked like it was intermittent, and it seemed to be happening 1 hour after all 3 units were activated. But it was happening by me switching the computer from a direct plut into the satellite and switching it over to the switch. A fricking bad new jumper out of the package that I bought from Amazon. I bought 15 new cat6 jumpers to  repurpose whole network for Wi-Fi 6 and the last thing I would have suspected was a bad cable. All ethernet ports are now at 1 1Gig. Thanks for you insights!