Nighthawk mesh slow speed

guitarman3001
Star
Jun 03, 2021
markber wrote:
Christian_R , case #44518208
Galaxy S20 connects at 1.1 GBps to the MR60. Same device connects at 207 Mbps to the MS60.
Laptop connects at 866 Mbps to the MR60. Same device connects at 173.3 Mbps to the MS60.

I just received a replacement MS60 today ... exact same issue.

Performed a 30:30:30 reset on both MR60 and MS60, same issue.
Have tried disabling 20/40 Mhz coexistance, same issue.
Have tried disabling AX, same issue.

Issue started after the 1.0.6.110 firmware upgrade ... which seems to have been pulled. I downgraded to 1.0.6.102, but that didn't solve the issue, and ended up getting warranty replacements, but that also hasn't solved the issue.

This is driving me nuts ... any help would be much appreciated!
I'm convinced these MR60 systems are essentially garbage. In addition to the slow speeds, I'm also having all kinds of connectivity issues between devices. For example, I have several Roku TVs that I control through a Roku app on my Samsung Galaxy phone. Every once in a while I will lose all connectivity between the app and the TVs. The app will not see the TVs. I can restart the TVs, restart my phone, nothing works. I verify that the phone and TVs are connected to the same access point using the same frequency, usually 5Ghz, and nothing, they will just not see each other. But once I reboot the router and satellites, everything works again for anywhere between a couple of hours to a day or two, then it craps out again.

I also have the same exact issue when trying to use Windows Remote Desktop between my laptop and my desktop. Sometimes I simply cannot see the desktop from the laptop even if both are on the same frequency, I can disable and re-enable wifi on them, refresh the IP addresses, nothing works. Until I reboot the router and satellites, then it works fine for a while.

And the speed issue is all over the place. Sometimes a speed test directly from the router or from the Nighthawk phone app will test at 230, other times it will drop to about 80 and nothing will change it until I reboot the router/satellites, then it will test at 230 the first time but after a minute or two will drop back to between 30 and 80.

I have downgraded the firmware as they recommended and it didn't make a difference.
- saumya
  Aspirant
  Jul 25, 2021
  Christian_R markber Netgear is also actually providing refurbished and used products on replacement, so expect the same issue to remain, I am suffering from the same issues as described by mark, I had a voice call for support and they admitted they are supplying the used product. so actually we have wasted our money buying Netgear products.
  if @netgear denies I can product the call recording.
markber
Tutor
Jun 04, 2021
Christian_R I have opened a new case: 44651042, can you help escalate?
- Christian_R
  NETGEAR Employee Retired
  Jun 08, 2021
  Hi markber,
  
  I have notified our support team and have requested that they follow up with you as soon as possible.
  
  Regards,
  
  Christian
  - markber
    Tutor
    Jun 17, 2021
    Christian_R wrote:
    Hi markber,
    
    I have notified our support team and have requested that they follow up with you as soon as possible.
    
    Regards,
    Christian
    Christian_R , thanks, a couple more frustrating weeks have passed, case has now been "escalated" to the 3rd person, and I have yet to receive any feedback about my issue.
    
    In the meantime, in the past 24 hours, it looks like firmware 1.0.6.110 has finally been re-released. This has resolved some issues and not others.
    
    Resolved
    1. My devices (laptop and Galaxy S20) will now connect to the MS60 at speeds greater than 173.3 Mbps.
    2. The 2.4 Ghz channel and 5 Ghz channel are now in sync on both the MR60 and MS60, even after a reboot.
    
    Issues
    1. After my Galaxy S20 connects to the MS60 at 1.1 Gbps, this speed is not maintained, and after a couple of mins it drops down to ~600 Mbps, and will not connect any higher.
    2. The http://<MS60IP>/WLG_wireless_dual_band_r10.htm on the MS60 is still out of sync with the start.htm page ... the 5 Ghz "Mode" is showing as "Up to 600 Mbps" on the WLG_wireless_dual_band_r10.htm whereas it's showing as "Up to 1200 Mbps" on the start.htm page.
    3. The internet speed on the MR60 is showing at over 250 Mbps, yet devices on my network will not get more than 80 Mbps.
    
    Can't help be frustrated by the experience ... support typically takes ~3 days to respond, doesn't seem to be aware of documented bugs, let alone bugs which are being addressed in upcoming firmware release.

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