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Forum Discussion

Spydrjon's avatar
Spydrjon
Follower
Feb 08, 2020

Nighthawk mesh slow speed

I have installed a new nighthawk WiFi 6 mesh router with 1 satellite. I am getting great speed on speed test from the fiber, but the WiFi speeds SUCK. when I look at the network map, everything seems ...
markber's avatar
markber
Tutor
Jun 04, 2021

Christian_R I have opened a new case: 44651042, can you help escalate?

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 08, 2021

Hi markber, 

 

I have notified our support team and have requested that they follow up with you as soon as possible.


Regards,

Christian 

  • markber's avatar
    markber
    Tutor
    Jun 17, 2021
    Christian_R wrote:

    Hi markber, 

     

    I have notified our support team and have requested that they follow up with you as soon as possible.


    Regards,

    Christian 

    Christian_R , thanks, a couple more frustrating weeks have passed, case has now been "escalated" to the 3rd person, and I have yet to receive any feedback about my issue.

     

    In the meantime, in the past 24 hours, it looks like firmware 1.0.6.110 has finally been re-released.  This has resolved some issues and not others.

     

    Resolved
    1. My devices (laptop and Galaxy S20) will now connect to the MS60 at speeds greater than 173.3 Mbps.
    2. The 2.4 Ghz channel and 5 Ghz channel are now in sync on both the MR60 and MS60, even after a reboot.

     

    Issues
    1. After my Galaxy S20 connects to the MS60 at 1.1 Gbps, this speed is not maintained, and after a couple of mins it drops down to ~600 Mbps, and will not connect any higher.
    2. The http://<MS60IP>/WLG_wireless_dual_band_r10.htm on the MS60 is still out of sync with the start.htm page ... the 5 Ghz "Mode" is showing as "Up to 600 Mbps" on the WLG_wireless_dual_band_r10.htm whereas it's showing as "Up to 1200 Mbps" on the start.htm page.
    3. The internet speed on the MR60 is showing at over 250 Mbps, yet devices on my network will not get more than 80 Mbps.

     

    Can't help be frustrated by the experience ... support typically takes ~3 days to respond, doesn't seem to be aware of documented bugs, let alone bugs which are being addressed in upcoming firmware release.

    • guitarman3001's avatar
      guitarman3001
      Star
      Jun 22, 2021

      My firmware is still at 1.0.6.102, when I go to update it it says no updates are available and my DL speeds are still capping out at around 80mbps, this is running directly from the MR60's interface, not independently from my laptop or PC. 

       

      Very frustrating. 

    • markber's avatar
      markber
      Tutor
      Jul 05, 2021
      markber wrote:
      Christian_R wrote:

      Hi markber, 

       

      I have notified our support team and have requested that they follow up with you as soon as possible.


      Regards,

      Christian 

      Christian_R , thanks, a couple more frustrating weeks have passed, case has now been "escalated" to the 3rd person, and I have yet to receive any feedback about my issue.

       

      In the meantime, in the past 24 hours, it looks like firmware 1.0.6.110 has finally been re-released.  This has resolved some issues and not others.

       

      Resolved
      1. My devices (laptop and Galaxy S20) will now connect to the MS60 at speeds greater than 173.3 Mbps.
      2. The 2.4 Ghz channel and 5 Ghz channel are now in sync on both the MR60 and MS60, even after a reboot.

       

      Issues
      1. After my Galaxy S20 connects to the MS60 at 1.1 Gbps, this speed is not maintained, and after a couple of mins it drops down to ~600 Mbps, and will not connect any higher.
      2. The http://<MS60IP>/WLG_wireless_dual_band_r10.htm on the MS60 is still out of sync with the start.htm page ... the 5 Ghz "Mode" is showing as "Up to 600 Mbps" on the WLG_wireless_dual_band_r10.htm whereas it's showing as "Up to 1200 Mbps" on the start.htm page.
      3. The internet speed on the MR60 is showing at over 250 Mbps, yet devices on my network will not get more than 80 Mbps.

       

      Can't help be frustrated by the experience ... support typically takes ~3 days to respond, doesn't seem to be aware of documented bugs, let alone bugs which are being addressed in upcoming firmware release.

      Christian_R, still no feedback from support re the escalation of this issue, after providing debug logs etc to level 2 support.

       

      I can confirm that the latest firmware version "1.0.6.112 - Hot Fix" does not resolve the above MS60 issues.

       

      It also appears that an old bug has now returned on the MS60s: device list is not populated in the Nighthawk app, per case #44420755 :(