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Forum Discussion

Napoleond's avatar
Napoleond
Initiate
Oct 08, 2020
Solved

Nighthawk Mesh Wifi 6 Router MR60 Dropping Satellite Connections

I bought an MR60 system from Costco last June. It was worked fine up until the last couple of weeks.    Recently its begun dropping connections to the Satellites. There is no way that I can find to...
  • ematt70's avatar
    ematt70
    Feb 10, 2022

    Just purchased this about a week ago.  For the first couple of days, was having the same issue as everyone else here, but since assigning the satellites static IPs, it has been rock solid.  The other thing I did (as a result of having issues with my Sonos) was changed the wireless channels for both 5gHz and 2.4gHz, based on what the Wifi analytics (in the app) told me were the best channels to use.  I doubt changing the channels did anything, but assigning the static IPs sure seemed to help (as suggested by another user).  Just wanted to post this, to confirm what others had suggested.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 13, 2020

Hi Napoleond, 

 

Welcome to the community! What firmware version is your Nighthawk mesh system currently on? You may check to see if there is a firmware update available for your system.

 

Christian 

eriklen's avatar
eriklen
Initiate
Dec 29, 2020

I'm having the same problem.  I got the MR60 Mesh system at Costco last summer.  It worked fine up until about three weeks ago.  The satellites constantly are dropping the signal.  I've checked to see if firmware updates are available but it say there aren't any available.  I have Comcast 250MB internet.  I switched to the Nighthawk from an Orbi because I found out that Orbi was not compatible with Comcast.  Ugh.  Any ideas?

  • ak_col's avatar
    ak_col
    Initiate
    Jan 28, 2021

    I have troubleshooted this with the netgear technical team as part of the complementary support and I found no resolution. I returned the item at Costcto and bought another set and again running into the same issue. I hope they have a documented solution for it