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Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
Hello bjhoag & teafortoday,
We recently released a new firmware for the Nighthawk Mesh System. Please update and let us know how it turns out.
https://kb.netgear.com/000061798/MR60-MS60-Firmware-Version-1-0-3-86
Christian
V1.0.3.86_2.0.34
is what is installed on the router. I had already updated this and the problem still exists. It happens every day or every other day. Ihave to reboot the router to get the 2.4 devices to reconnect.
- Same here. I downloaded latest firmware and all devices disconnect throughout the day. I’m getting very frustrated.
Hello Community,
May you try enabling/disabling traffic meter to see if there are nay improvements.
Thanks,
Christian
I have enabled traffic meter. I will let you know if I see another issue or not within the next day or two.
The problem still exists. Traffic meter hasn't been enabled yet. From the log of my router, is showed [DoS attack: ACK Scan] from source xxx, port xxx frquently when the network disconnected.
WHEN is was able to connect, I had checked the software/firmware version and it was current. This system constantly drops devices regardless of distance from the units. I bought it on 4/10/2020 and not that I'm outside the "90-day tech support" they want to charge me $50 to buy a "Technical Support agreement" to replace a warranty product! ABSOLUTELY pure robbery! I have reset both units multiple times and this did not resolve the issue. When I run the CAT line from the modem to the base unit I still get no internet. WHY is it so darn difficult to get a replacement for something that is FOUR MONTHS OLD??
Replacing the unit will not fix your problem, it is a firmware issue, I would recommend you to return it ASAP.
Herein lies the problem.
Netgear will not let me return it until I pay the $50 for the "Tech Support agreement". I think this is absolutely INSANE and very poor customer service. Making your customers pay a fee to return a product that is under warranty. Yes - I have my receipt, but that does not seem to matter!
The Netgear community website needs to be updated with a more complete list of routers; when asked to put in the model, my router, Nighthawk MR60, was not in the list.
I am experiencing the problem of dropped connections as well. My firmware version is 1.0.6.102; The router was purchased three days ago and updated to the most current firmware version. For a couple of days, things worked well, but today the router kept dropping Wi-Fi connections almost immediately after they were established. The only way I could resolve the problem was to power the device is off and then back on. My guess is that a reboot would have worked as well, but without a connection to the router, I could not perform a reboot.
Some routers allow you to schedule reboots periodically and I think this would be a great feature to add to the MR60 if the problem of periodically requiring a power off cannot be resolved. If this cannot be addressed soon I will have to return this router before the window of return expires.
- The newest firmware is worse. Go back the the previous build and rework / debug it.
