Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices

Cochrane484
Initiate
Apr 27, 2020
Your lucky I bought this POS from Best Buy and it's outside the return window so now I'm stuck with it.
- LKoltun
  Initiate
  May 08, 2020
  I'm in the same boat. Love the speed, but the dropping issue is driving me a bit crazy. Nothing has helped this issue. Not an RMA the router, not updating the firmware.... nothing. And this doesn't recognize my wireless printer that worked fine with my other netgear. And suddenly my ipad and smart tv are having major issues..... My family is ready to revolt. On a side note, anything I have connected to the LAN (wired) seems to be good.
  - howhwee
    Initiate
    May 10, 2020
    I have exactly the same issues with all MR60 satellite on my wifi speakers. All of them will disconnect from the 2.4 network a few times everyday. I have to reboot the router and it will come back. It's really annoying and worse than my old Apple Extreme tower router.
    I regret switching to Netgear as I cannot enjoy multiroom music. I really hope Netgear will fix this stupid issues.
    
    Thanks
    LKoltun wrote:
    I'm in the same boat. Love the speed, but the dropping issue is driving me a bit crazy. Nothing has helped this issue. Not an RMA the router, not updating the firmware.... nothing. And this doesn't recognize my wireless printer that worked fine with my other netgear. And suddenly my ipad and smart tv are having major issues..... My family is ready to revolt. On a side note, anything I have connected to the LAN (wired) seems to be good.
- Jgill002
  Aspirant
  May 30, 2020
  Same for me. Bought from Best Buy and can no longer return. Dropped connection happens multiple times a day from many different connections. So frustrating.
  - AwakenedGiant
    Star
    Jun 04, 2020
    I just ordered the MK63 from Costco and these posts are very upsetting. Where is the Netgear support in here helping and explaining what is going wrong? The YouTube videos on this unit rave about it, even the Netgear video. Well I am happy I bought it from Costco, because it is easily returned.
sm2020
Initiate
Jul 24, 2020
Recently bought Netgear Mesh from Costco facing same issue.
Looks there is no solution for net dropping. Will return this crap today
- Retired_Member
  Jul 25, 2020
  I opened a support case:
  
  Subject: Wifi unstable.
  Body: Im having disconnection issues like described (link to this forum thread)
  Attached: Debug from the device...
  
  Second mensaje: Im suffering disconnections, im attaching debug log after and before reboot.
  
  Message from support: Hello, can yo describe me the issue and give me your current firmware version?
  Me: Really?
  
  Also i checked and i saw that my first message was not having the link to this forum thread so i send this to them again. But i told them... this is not an isolate issue... you have plenty of people complaining about this. It cannot be that Netgear sells such a buggy device... (i was thinking that before this device)...
  - NetworkGuy1490
    Apprentice
    Jul 25, 2020
    Here is my favorite exchange with L2 support during an escaled case.
    Review Ticket History
    Summary :
    MR60 - Frequent disconnection issues on WIFI
    
    NETGEAR Support
    2020-07-13 20:46:12
    Hi John, Kindly provide the following: 1. Brand /Model of the Access point 2. Brand /Model of modem 3. Internet Service Provider Regards, NETGEAR Support
    
    Online Comment
    2020-07-13 23:48:24
    1. Brand /Model of the Access point Seriously? I am using your router and satellite.
    
    P.S. This was after I had supplied debug logs from my MR60 router. :smileymad:

Forum Discussion

Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices