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Forum Discussion

bjhoag's avatar
bjhoag
Star
Apr 15, 2020

Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices

I have a Nighthawk Mesh MR60 with the Satelite.  About once a day, it loses connection to all the 2.4 devices on my network.  It remains connected to the 5.0 devices.  I have to reboot the router and...
cato2010's avatar
cato2010
Tutor
Apr 27, 2020

I can't believe these issues have not been resolved, I bought this router from Costco 2 weeks ago, and I'm planning on taking back on Friday, I was there this morning, and they told me that many people had returned it because of the same problem.

Cochrane484's avatar
Cochrane484
Initiate
Apr 27, 2020
Your lucky I bought this POS from Best Buy and it's outside the return window so now I'm stuck with it.
  • LKoltun's avatar
    LKoltun
    Initiate
    May 08, 2020

    I'm in the same boat.  Love the speed, but the dropping issue is driving me a bit crazy.  Nothing has helped this issue.  Not an RMA the router, not updating the firmware....  nothing.  And this doesn't recognize my wireless printer that worked fine with my other netgear.  And suddenly my ipad and smart tv are having major issues..... My family is ready to revolt.  On a side note, anything I have connected to the LAN (wired) seems to be good.  

    • howhwee's avatar
      howhwee
      Initiate
      May 10, 2020

      I have exactly the same issues with all MR60 satellite on my wifi speakers. All of them will disconnect from the 2.4 network a few times everyday. I have to reboot the router and it will come back. It's really annoying and worse than my old Apple Extreme tower router.

      I regret switching to Netgear as I cannot enjoy multiroom music. I really hope Netgear will fix this stupid issues.

       

      Thanks

      LKoltun wrote:

      I'm in the same boat.  Love the speed, but the dropping issue is driving me a bit crazy.  Nothing has helped this issue.  Not an RMA the router, not updating the firmware....  nothing.  And this doesn't recognize my wireless printer that worked fine with my other netgear.  And suddenly my ipad and smart tv are having major issues..... My family is ready to revolt.  On a side note, anything I have connected to the LAN (wired) seems to be good.  

       

      • enieves's avatar
        enieves
        Initiate
        May 11, 2020

        I'm in the same boat.  Love the speed, but the dropping issue is driving me crazy. It happens to my Thinkpad laptop using 5GHz.

        MR60 AX1800 2 satellites Firmware V1.0.4.92. I just replaced my older Apple airport extreme router never had this kind of issues.

  • Jgill002's avatar
    Jgill002
    Aspirant
    May 30, 2020
    Same for me. Bought from Best Buy and can no longer return. Dropped connection happens multiple times a day from many different connections. So frustrating.
    • AwakenedGiant's avatar
      AwakenedGiant
      Star
      Jun 04, 2020

      I just ordered the MK63 from Costco and these posts are very upsetting.   Where is the Netgear support in here helping and explaining what is going wrong?  The YouTube videos on this unit rave about it, even the Netgear video.   Well I am happy I bought it from Costco, because it is easily returned.   

      • NetworkGuy1490's avatar
        NetworkGuy1490
        Apprentice
        Jun 08, 2020

        I am having the same problem. At first I thought it was my new Samsung Tablet. After working with Samsung (who was great), we determinted that the connection dropping was being casued by my NEW WiFi 6 Mesh Router (MR62). Imagine my surrise. I got this router to solve connection problems, not cause new ones. 

         

        Here is what I am seeing:

        - Frequent (every few minutes) WiFi disconnects or "No Internet" on the tablet

        - Alexa devices disconnecting in the middle of talking

        - FireTV reporting the Bandwidth has dropped to low to continue to stream

         

        Netgear's reponse what that I am out of the 3 month warrenty, pay us to fix the BASIC functionality.

         

        After being a loyal Netgear customer for decades, I seriously regret buying this router!