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Forum Discussion
bjhoag
Apr 15, 2020Star
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
nnrpro
Jun 27, 2020Initiate
I thought only me is having this problem. My dad keeps telling me to fix the internet because his TV keeps losing network. I was like i have no idea what is happening. I paid this device to improve the speed but it is not working well at all. It is just weird that the connection is off for some devices. After restarting the router, all devices is working good again. The next day, problem again. I gave up. I will return back to Costco.
- AwakenedGiantJun 27, 2020StarYears ago and I mean in the 50s and 60s, companies like Philco and GM used to field test their products to disclose issues that might arise when they were sold to a consumer and the issues fixed prior to them hitting the market. In 1992 or so, GM field tested 1,000 Northstar engines in Taxis on the Chicago streets for a year. Taxis offer some of the most brutal conditions. In addition the Northstar was validated by running it between 3/4 and full throttle for 175 hours straight.
Today's products hit the market and consumers do the testing and validation. I blame our esteemed congress who are more interested in BS, than protecting consumers. How a Samsung washer hits the market with a fatal flaw of the top exploding off during the spin cycle or how they sell a phone with an exploding battery that bursts into flames is beyond me. Still not one Netgear representative has stopped by here. I even wrote a comment on their YouTube video hyping this product. I called them repeatedly and reached incompetent tech support from around the world. This stuff has to change.- AC04Jun 27, 2020StarI have referenced this thread in my chats with support. Radio silence.
I love having a case number but you essentially start over with each new rep. I've had reps tell me to roll back the firmware only for the next to say your firmware is out dated and must be updated.
I may switch to an Alien Router and mesh system, possibly recommended on one of these threads.- dj2819Jun 27, 2020ApprenticeAC04 would highly recommend the Alien. I had to switch to them after 16 years of Netgear was brought down by the disconnects of the RAX120. The Linksys Velop MX series is good too but I had some issues with them on the high band.
The Alien is amazing. Performance is great and no issues out of the box. Everything just worked and it’s pretty cool. Stop wasting time with Netgear. Their new products have so many flaws that support doesn’t care about. Alien and Ubiquiti has amazing support and the community is actually watched by engineers who respond to our comments and feedback. What a modern experience.
- Christian_RJul 01, 2020NETGEAR Employee Retired
Hello Nighthawk Community,
For those experiencing issues with their Nighthawk Mesh system and have contacted support, please send me a private message. Please provide me with your email address and case number(s) and I can have your case followed up and escalated.
Thanks,
Christian
- NetworkGuy1490Jul 04, 2020Apprentice
Here is an update for eveyone:
I have had the router replaced (RMA), Download firmware and reflashed it, and factory reset it.
After 3 days, I noticed 1 or 2 disconnects. It got worse two days later. After a week, it was almost at the same state as it was when I first reported the problem. Here are my observations:
- When I first installed the original router, the problem took a few weeks to appear.
- When I installed the replacement router, again everything was fine for a few days then the problem re-appeared.
- When I reflashed and factory reset the router, everything was fine for a few days and once again the problem is starting to reapear.
I was in IT and a Network Engineer for over 30 years. Even without that it is obvious that the longer the firmware runs, the more frequent the errors. You have a memory leak that over time causes the problem.
UPDATE: Last night (12 days later) I could not use my TV remote. WHY? Because it is a Harmony Hub which REQUIRES a WiFi connection. When I used my tablet (somehow able to connect), and 2 of 3 of my Harmony Hubs were OFFLINE. This morning, my cell phone refused to connect. It took me over 5 minutes to get a WiFi connection. I know this was escalated and it is July 4th, but this needs to be resolved.
- RoobearJul 11, 2020Initiate
MR60 MESH system is a POC. I spent $300 on this garbage. Literally 90% of the complaints are of how this is not a good product and how connections constantly drop out. Which is what I AM EXPERIENCING! I can't even get a case number because the stupid app won't allow me to select support. Netgear has gone down the tubes. Once a name brand for quality... now it's just garbage. I have the latest firmware, and it's not getting fixed. I want to literally smash this stuff with a sledge hammer. And, post it on YouTube.
- NetworkGuy1490Jul 13, 2020Apprentice
Update:
About 2 weeks ago, my case was escalated to support. They asked me go into debug mode and turn on Enable LAN/WAN Packet Capture.
When a disconnect occurred, I sent support the debug log with the device and time of the disconnect.
It has always been my theory that the disconnects are caused by a memory leak which gets worse over time. I think my experience proves this correct.
I had just factory reset my router before the escalation. It took about 4 days before the first disconnect (that I noticed occurred). Ten a few more days until it happened again. After two weeks, I have had 3 disconnects in the past 12 hours. Getting more frequent over time. The last was an Amazon Echo was streaming a radio station and disconnected in mid-song. (It reconnected about 30 seconds later.)
I have provided over a half dozen disconnects over three different device types. I am waiting to hear what support plans to do.