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Forum Discussion
bjhoag
Apr 15, 2020Star
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
nnrpro
Jun 27, 2020Initiate
I thought only me is having this problem. My dad keeps telling me to fix the internet because his TV keeps losing network. I was like i have no idea what is happening. I paid this device to improve the speed but it is not working well at all. It is just weird that the connection is off for some devices. After restarting the router, all devices is working good again. The next day, problem again. I gave up. I will return back to Costco.
AwakenedGiant
Jun 27, 2020Star
Years ago and I mean in the 50s and 60s, companies like Philco and GM used to field test their products to disclose issues that might arise when they were sold to a consumer and the issues fixed prior to them hitting the market. In 1992 or so, GM field tested 1,000 Northstar engines in Taxis on the Chicago streets for a year. Taxis offer some of the most brutal conditions. In addition the Northstar was validated by running it between 3/4 and full throttle for 175 hours straight.
Today's products hit the market and consumers do the testing and validation. I blame our esteemed congress who are more interested in BS, than protecting consumers. How a Samsung washer hits the market with a fatal flaw of the top exploding off during the spin cycle or how they sell a phone with an exploding battery that bursts into flames is beyond me. Still not one Netgear representative has stopped by here. I even wrote a comment on their YouTube video hyping this product. I called them repeatedly and reached incompetent tech support from around the world. This stuff has to change.
Today's products hit the market and consumers do the testing and validation. I blame our esteemed congress who are more interested in BS, than protecting consumers. How a Samsung washer hits the market with a fatal flaw of the top exploding off during the spin cycle or how they sell a phone with an exploding battery that bursts into flames is beyond me. Still not one Netgear representative has stopped by here. I even wrote a comment on their YouTube video hyping this product. I called them repeatedly and reached incompetent tech support from around the world. This stuff has to change.
- AC04Jun 27, 2020StarI have referenced this thread in my chats with support. Radio silence.
I love having a case number but you essentially start over with each new rep. I've had reps tell me to roll back the firmware only for the next to say your firmware is out dated and must be updated.
I may switch to an Alien Router and mesh system, possibly recommended on one of these threads.- dj2819Jun 27, 2020ApprenticeAC04 would highly recommend the Alien. I had to switch to them after 16 years of Netgear was brought down by the disconnects of the RAX120. The Linksys Velop MX series is good too but I had some issues with them on the high band.
The Alien is amazing. Performance is great and no issues out of the box. Everything just worked and it’s pretty cool. Stop wasting time with Netgear. Their new products have so many flaws that support doesn’t care about. Alien and Ubiquiti has amazing support and the community is actually watched by engineers who respond to our comments and feedback. What a modern experience. - AwakenedGiantJun 27, 2020StarOh man you are soo right, I had 4 different case numbers to return the MK62 back to netgear. Then they blame covid-19, when EVERYONE worked out of their HOUSE! This is a TECH company if everyone is working out of their house, how in the H are they affected by the quarantine at all, my guess is because they LAID OFF half their staff, to let them suck of unemployment. The firms that will succeed in the future are the firms that provide competent help and customer service. I spoke to Kohler yesterday about a toilet part, what a pleasant experience it was, intelligent, articulate, knowledgeable and put forth an effort, my difficult problem was solved. Lets get back to that.
- AwakenedGiantJun 27, 2020StarOh and by the way, I upgraded the bluetooth driver on my Dell laptop and my B&W PX7 headphones paired and connected immediately, previously they paired but wouldn't connect. I love it when problems are solved.