Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices

NetworkGuy1490
Apprentice
Jul 04, 2020
Here is an update for eveyone:

I have had the router replaced (RMA), Download firmware and reflashed it, and factory reset it.

After 3 days, I noticed 1 or 2 disconnects. It got worse two days later. After a week, it was almost at the same state as it was when I first reported the problem. Here are my observations:
When I first installed the original router, the problem took a few weeks to appear.
When I installed the replacement router, again everything was fine for a few days then the problem re-appeared.
When I reflashed and factory reset the router, everything was fine for a few days and once again the problem is starting to reapear.
I was in IT and a Network Engineer for over 30 years. Even without that it is obvious that the longer the firmware runs, the more frequent the errors. You have a memory leak that over time causes the problem.

UPDATE: Last night (12 days later) I could not use my TV remote. WHY? Because it is a Harmony Hub which REQUIRES a WiFi connection. When I used my tablet (somehow able to connect), and 2 of 3 of my Harmony Hubs were OFFLINE. This morning, my cell phone refused to connect. It took me over 5 minutes to get a WiFi connection. I know this was escalated and it is July 4th, but this needs to be resolved.
Roobear
Initiate
Jul 11, 2020
MR60 MESH system is a POC. I spent $300 on this garbage. Literally 90% of the complaints are of how this is not a good product and how connections constantly drop out. Which is what I AM EXPERIENCING! I can't even get a case number because the stupid app won't allow me to select support. Netgear has gone down the tubes. Once a name brand for quality... now it's just garbage. I have the latest firmware, and it's not getting fixed. I want to literally smash this stuff with a sledge hammer. And, post it on YouTube.
- NetworkGuy1490
  Apprentice
  Jul 13, 2020
  Update:
  
  About 2 weeks ago, my case was escalated to support. They asked me go into debug mode and turn on Enable LAN/WAN Packet Capture.
  
  When a disconnect occurred, I sent support the debug log with the device and time of the disconnect.
  
  It has always been my theory that the disconnects are caused by a memory leak which gets worse over time. I think my experience proves this correct.
  
  I had just factory reset my router before the escalation. It took about 4 days before the first disconnect (that I noticed occurred). Ten a few more days until it happened again. After two weeks, I have had 3 disconnects in the past 12 hours. Getting more frequent over time. The last was an Amazon Echo was streaming a radio station and disconnected in mid-song. (It reconnected about 30 seconds later.)
  
  I have provided over a half dozen disconnects over three different device types. I am waiting to hear what support plans to do.
  - NetworkGuy1490
    Apprentice
    Jul 13, 2020
    Temporary Work-Around:
    ***This is NOT a solution.****
    
    Experience shows the disconnects get worse over time. Here is a temporary work-around for when it gets too bad.
    
    Backup your router configuration
    Factory reset the satellite (paper clip in back of unit)
    Factory reset the router (paper clip in back of unit)
    Start the setup process
    Restore your configuration
    Woth luck, you should be disconnect free for about a week.

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Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices