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Forum Discussion
bjhoag
Apr 15, 2020Star
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
Christian_R
Jul 01, 2020NETGEAR Employee Retired
Hello Nighthawk Community,
For those experiencing issues with their Nighthawk Mesh system and have contacted support, please send me a private message. Please provide me with your email address and case number(s) and I can have your case followed up and escalated.
Thanks,
Christian
NetworkGuy1490
Jul 04, 2020Apprentice
Here is an update for eveyone:
I have had the router replaced (RMA), Download firmware and reflashed it, and factory reset it.
After 3 days, I noticed 1 or 2 disconnects. It got worse two days later. After a week, it was almost at the same state as it was when I first reported the problem. Here are my observations:
- When I first installed the original router, the problem took a few weeks to appear.
- When I installed the replacement router, again everything was fine for a few days then the problem re-appeared.
- When I reflashed and factory reset the router, everything was fine for a few days and once again the problem is starting to reapear.
I was in IT and a Network Engineer for over 30 years. Even without that it is obvious that the longer the firmware runs, the more frequent the errors. You have a memory leak that over time causes the problem.
UPDATE: Last night (12 days later) I could not use my TV remote. WHY? Because it is a Harmony Hub which REQUIRES a WiFi connection. When I used my tablet (somehow able to connect), and 2 of 3 of my Harmony Hubs were OFFLINE. This morning, my cell phone refused to connect. It took me over 5 minutes to get a WiFi connection. I know this was escalated and it is July 4th, but this needs to be resolved.