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Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
Hello bjhoag & teafortoday,
We recently released a new firmware for the Nighthawk Mesh System. Please update and let us know how it turns out.
https://kb.netgear.com/000061798/MR60-MS60-Firmware-Version-1-0-3-86
Christian
WHEN is was able to connect, I had checked the software/firmware version and it was current. This system constantly drops devices regardless of distance from the units. I bought it on 4/10/2020 and not that I'm outside the "90-day tech support" they want to charge me $50 to buy a "Technical Support agreement" to replace a warranty product! ABSOLUTELY pure robbery! I have reset both units multiple times and this did not resolve the issue. When I run the CAT line from the modem to the base unit I still get no internet. WHY is it so darn difficult to get a replacement for something that is FOUR MONTHS OLD??
Replacing the unit will not fix your problem, it is a firmware issue, I would recommend you to return it ASAP.
Herein lies the problem.
Netgear will not let me return it until I pay the $50 for the "Tech Support agreement". I think this is absolutely INSANE and very poor customer service. Making your customers pay a fee to return a product that is under warranty. Yes - I have my receipt, but that does not seem to matter!