NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bjhoag's avatar
bjhoag
Star
Apr 15, 2020

Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices

I have a Nighthawk Mesh MR60 with the Satelite.  About once a day, it loses connection to all the 2.4 devices on my network.  It remains connected to the 5.0 devices.  I have to reboot the router and...
NetworkGuy1490's avatar
NetworkGuy1490
Apprentice
Jul 19, 2020

I have an update.

 

I have an escalated case and have been workig with support for a few weeks, I have sent them router logs with exact times and devices of the disconnects. I am still waiting to an answer.

 

Anyone who is having a problem, download a free WiFi analyser and look at you access points. There are suppose to be four:

  • Router 2.5Ghz & 5Ghz
  • Satellite 2.5Ghz & 5Ghz

I am missing the 5Ghz access point from my Satellite.

 

Something is very seriously wrong with the firmware in this router.

bmoney11's avatar
bmoney11
Tutor
Jul 23, 2020

I wanted to add my voice to the conversation. I am having the same issues as reported above. The disconnection issues are indiscriminate to my wifi devices (phones, tablets, laptops (macbook air and MS surface)). I have two wired devices and they work with no interruptions, so I believe this is clearly a wifi-only issue. I have tried unplugging my satellite, but it makes no difference. I have been on multiple firmwares, no difference. 

 

I hope to see this resolved soon since I'm not itching to spend hundrends of dollars on a new wifi system (I'm out of my return window). 

 

I see some of the steps above and will try soon. I try to sneak in router reboots when no one but me is using the router. 

 

I have tried to use static IPs for devices, but it simply does not work. 

 

Please netgear fix this!

  • Retired_Member's avatar
    Retired_Member
    Jul 23, 2020

    Hello all!

    Im running into the same issue... i cannot believe this.. how unstable the wireless connection is.
    We need a new firmware for this!

     

    Also, we need clarification, if this device is WiFi 6, why in the logs it says that is WiFi AC?

    You can enter to the "debug menu" by going http://ipofyourrouter/debug.htm, eg: http://192.168.1.1/debug.htm

     

    ==========================version==============================
    Release version : 802.11ac Dual Band Gigabit Wireless Router MR60
    XXXXXXXXXX/V1.0.4.98/2.0.42
    Time : Jun 30 2020 12:35:50
    CFE version : V1.0.15
    ==========================routerinfo==============================