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Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
I can't believe these issues have not been resolved, I bought this router from Costco 2 weeks ago, and I'm planning on taking back on Friday, I was there this morning, and they told me that many people had returned it because of the same problem.
Recently bought Netgear Mesh from Costco facing same issue.
Looks there is no solution for net dropping. Will return this crap today
I opened a support case:
Subject: Wifi unstable.Body: Im having disconnection issues like described (link to this forum thread)
Attached: Debug from the device...
Second mensaje: Im suffering disconnections, im attaching debug log after and before reboot.Message from support: Hello, can yo describe me the issue and give me your current firmware version?
Me: Really?
Also i checked and i saw that my first message was not having the link to this forum thread so i send this to them again. But i told them... this is not an isolate issue... you have plenty of people complaining about this. It cannot be that Netgear sells such a buggy device... (i was thinking that before this device)...
Here is my favorite exchange with L2 support during an escaled case.
Review Ticket History
Summary :
MR60 - Frequent disconnection issues on WIFI
NETGEAR Support
2020-07-13 20:46:12
Hi John, Kindly provide the following: 1. Brand /Model of the Access point 2. Brand /Model of modem 3. Internet Service Provider Regards, NETGEAR SupportOnline Comment
2020-07-13 23:48:24
1. Brand /Model of the Access point Seriously? I am using your router and satellite.P.S. This was after I had supplied debug logs from my MR60 router. :smileymad: