NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bjhoag
Apr 15, 2020Star
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
iamtherealclr
Aug 06, 2020Aspirant
I have alo been able to confirm that the essence of the problem is that DHCP leases do not renew properly. This causes the device to drop. I am going to return this POS today
Retired_Member
Aug 06, 2020The last response that i have from "support" is that they are working on a new firmware. However he was unable to give dates and regarding telnet access.. "its only for engineering...".
But telnet is there...
- NetworkGuy1490Aug 06, 2020Apprentice
Update:
I have had an escalated case with level 2 for almost a month. Just last week, I received a copy of Beta firmware. (Just more user testing.)
On some of my devices I am receing a message that say "Slow Internet connection detected". It has not been long enough to see if this fixed the disconnect issue. (Factory resets seems to clear the problem for about a week.)
My new problem (which is being totaly igored by support) is that there is no 5Ghz WiFi signal from the satellie. I have had this problem before the beta firmware and it has not been addressed.
I just filed a formal complaint with the BBS requesting a total refund (including RMA shipping) that I have paid for this piece of junk. I urge everyone to do the same.
https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357
- Retired_MemberAug 06, 2020
In my case, i cannot sent this device back because im in Argentina and i buyed them through a store that buys this in Amazon...
I would like to receive my money again but i cant, so i must wait until they decide to do this thing right or wait for DD-WRT or OPEN-WRT...Anyway, can you share this beta firmware???
- Retired_MemberAug 06, 2020
So, just after i posted the previous message i saw a new firmware for this devices:
https://kb.netgear.com/000062170/MR60-MS60-Firmware-Version-1-0-5-102
I will try this one.. however i don´t know why the tech support didnt mention this...