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Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
So the question remains -
How can I get an RMA to send back the digital paper weight? $200 worth of junk sitting on the shelf and they won't even look at it without me buying a Tech Supoport Agreement. NO going to happen!
I called tech today and am currently going through the process of having mine replaced. I don't have high hopes that it'll work but since I purchased my product through Best Buy, I cannot get a refund. Last time I buy from them too honestly. No accountability.
I was informed that not all units are having this issue. I specifically said has there been a hardware update to the new unit I'll be sent and his reply was no. Said it came down to possible manufacturing issues. But we all know it's most likely a combination of hardware and firmware.
On the Alienware option, definitey look into the specifics on that one as it's not all it is cracked up to be. Need to read the fine print and look up some online reviews and make sure it'll fit your needs. This is especially true of their top tier Wifi router. Some of their mid-tier stuff, the satellites don't have ethernet ports, something I want to hardwire the desktop computers to. The low end system does have Ethernet but lower overall throughput. I guess it beats having a system which doesn't work 100% of the time, LOL.
UPDATE:
I got a response (5 days later) from Netgear. They asked to perform the WiFi speed test 6 feet from the router. (Which I had already done and told them that in a previous message.)
They also asked if "The concern about the three AP's the you're seeing , we are still waiting for Engineering's feedback".
And of course, they totally ignoed my request for a refund.
Wonder if there are enough people here for a class action suit?
I recently purchased this setup and found it to be a great solution over our old single ISP provided router. Unfortunately after about 3 days my wife started have issues with dropping connection on video calls which had never happened before (she works in the office next to the router). Yesterday I was disconnected on a zoom meeting 3 times as well. When I checked the signal is showed as weak. I chalked it up to being further away from a satellite. Later that evening my daughter had issues on her laptop (Netflix) and when I checked it said "no internet connection". I went to the router and used my phone (cellular off) to verify and sure enough - same thing. However, the satellites were working fine as my wife was streaming another TV and my son was playing Xbox. I'm assuming this is the issue with it losing the 5G broadcast? When it works, it's fast and has good coverage. But I need it to be consistent consider we are all working from home/schooling from home due Covid. I'll likely return it to Costco this week and pick up the Linksys Velos and give it a shot.
Trying a few things per their tech's suggestion. I've disabled AX per their suggestion and rebooted. Things seem to be a bit better, more stable although I was just disconnected a few minutes ago. If you're unfamiliar with AX..."802.11ac operates in the 5Ghz range only, while 802.11ax operates in both the 2.4Ghz and 5Ghz ranges, thus creating more available channels. ... Finally, 802.11axintroduces a technology called “target wake time” to improve wake and sleep efficiency on smartphones and other mobile devices."
The last part, sleep efficiency for smartphones and other mobil devices. Seems like an area of concern.