NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
I’ve had this router for probably 3 months, and have had nothing but issues and problems. I’ve never been so irritated and frustrated by a router ever. The past 5 days specifically I lose internet probably 10-15 times daily. I work from home, so it’sa out of fun getting that “vpn lost connection” error message. I’ve tried all the tops I could find in here, I’ve reached out to tech and have no resolution. I’ll have to return this back to Costco, and buy something more reliable if it doesn’t get better quickly.
- Return it before it's too late. Switch to Asus. Netgear doesn't care about their customers.
Update:
For eveyone that has been told they can not return their router after 3 months, there is a way. I filed a complaint with the BBB, which caused a different team at Netgear to open a support case. It took about a month, but I got a full refund and Netgear paid shipping. The complaint needs to be filed where Netgear is headquartered. https://sanjose.app.bbb.org/complaintreply
Good Luck!