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Forum Discussion
mbbk
Feb 08, 2022Tutor
NightHawk Mesh WiFi 6 System AX1800 MK62
Hi All - Looking for some assistance with a connectivity issue. We have the NightHawk Mesh WiFi 6 System AX1800 MK62 since 10/2020 and was working great. As of 1/21/2022 I can no longer connect...
mbbk
Feb 08, 2022Tutor
Yes the surface is the only one having the issue. It is a work provided laptop and I am unable of the wireless chip or what driver the chip has installed. Any idea how I determine that? I apologize but I am not a computer guru.......thanks!
plemans
Feb 08, 2022Guru - Experienced User
go to your device manager.
then network adapters.
That should display your list of adapters. Pick the wireless one (should have a model)
right click on it--->properties--->driver
- mbbkFeb 08, 2022Tutor
Is this what you are looking for?
Intel(R) Wi-Fi 6 AX201 160 MHz
Intel Corporation
PCI bus 0, device 20, function 3
- plemansFeb 08, 2022Guru - Experienced User
It helps but doesn't say what specific driver you have install.
Early intel drivers had issues with AX and didn't run properly all the time.
Try installing the latest ones from intel .