Nighthawk MK83 No Internet, Intranet works fine - Support is terrible

Finally got an RMA but took 6 hrs total and threatening to involve the state consumer protection board and that I had been recording all the calls (1 party state).  Netgear makes it very difficult to actually get an RMA and for a premium product I expected much better.  Will be selling this once the replacement shows up.  Luckily when I was getting a new router I was able to sway someone from going down the path I did and talked them into an Asus router instead of a netgear product.