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Nighthawk MK83 No Internet, Intranet works fine - Support is terrible
Have had the MK83 since 04/2021 and up until the last month or so, it had be relatively trouble free. To preface this, I would consider myself a prosumer and have set up/maintained several above ave...
Finally got an RMA but took 6 hrs total and threatening to involve the state consumer protection board and that I had been recording all the calls (1 party state). Netgear makes it very difficult to actually get an RMA and for a premium product I expected much better. Will be selling this once the replacement shows up. Luckily when I was getting a new router I was able to sway someone from going down the path I did and talked them into an Asus router instead of a netgear product.
Rolled back the firmware to 1.1.5.4 and briefly had internet but a power cycle later and no internet again.
Still no response from "Customer Care".
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Arris TM1602
ISP is Spectrum
Have you powered OFF the modem AND MR for 1 full minute or more then back ON with the modem and them MR?
The TM model modem is getting to be a bit long in the pants and IMO was never a good modem.
Also check the LAN cable between the modem and MR. CAT6 lan cabling is recommended.
Does the the MR give any inidication on the front LED or on the MRs web page when you can't access the internet all all with a wired PC?
Can you still access the MRs web page when this happens at 192.168.1.1?
