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Nighthawk MK83 No Internet, Intranet works fine - Support is terrible
Have had the MK83 since 04/2021 and up until the last month or so, it had be relatively trouble free. To preface this, I would consider myself a prosumer and have set up/maintained several above ave...
Finally got an RMA but took 6 hrs total and threatening to involve the state consumer protection board and that I had been recording all the calls (1 party state). Netgear makes it very difficult to actually get an RMA and for a premium product I expected much better. Will be selling this once the replacement shows up. Luckily when I was getting a new router I was able to sway someone from going down the path I did and talked them into an Asus router instead of a netgear product.
Seems like the problem is between the MR and the modem.
There anyone around you like a neighbor, family member or friend you could take the MR too and connect it at a different location to see if the problem follows? Something with a different ISP modem?
Other then that, possible the MR maybe just faulty and needs replacing.
Finally got an RMA but took 6 hrs total and threatening to involve the state consumer protection board and that I had been recording all the calls (1 party state). Netgear makes it very difficult to actually get an RMA and for a premium product I expected much better. Will be selling this once the replacement shows up. Luckily when I was getting a new router I was able to sway someone from going down the path I did and talked them into an Asus router instead of a netgear product.