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Forum Discussion
Nighthawk MR60 Mesh Router Bricked by Firmware Update
This is a report that I apparently posted in the wrong Netgear Community forum earlier this morning. Currently I have a mesh WiFi system in my house, based on the Nighthawk MR60 router, with two ...
As of two days ago, my wifi speeds dropped by half. Also noticed that on the app, I could no longer see devices hooked up to my router or satellite on the network map, and it I tried to test my router speed on the app it would show all zeros, and say my internet speed was moderate. Finally, on the router login page, it wouldn't let me run a speedtest, so had to go to a seperate page. Called "customer service" and they manually walked me through the .122 update, and for some reason they weren't pushing this out automatically. Now my router speed is back to normal, but my satellite is showing connected and good, but is not providing any wifi upstairs. If I do a speed test with my laptop in the office with the satellite, I get the same speeds regardles if the satellite is plugged in or not. Spoke with Level 1 tech and Level 2 tech support two days ago, and had to upload 15 screenshots and programs and debug logs, and being told they will get back to me in 2-3 days. Called again today and the Level 1 guy couldn't tell me if my case has been elevated to level 3 yet, and neither could the supervisor. I could request an update from level 2 and they would call me in 24-48 hours. So, now I wait with a satellite that doesn't work, an app that works partially, and a house with half of my normal internet......
So please make a new post in the MK MESH forum and we'll help you out. Your problem differs from what was posted here.
Thank you.
Heloyeti wrote:
As of two days ago, my wifi speeds dropped by half. Also noticed that on the app, I could no longer see devices hooked up to my router or satellite on the network map, and it I tried to test my router speed on the app it would show all zeros, and say my internet speed was moderate. Finally, on the router login page, it wouldn't let me run a speedtest, so had to go to a seperate page. Called "customer service" and they manually walked me through the .122 update, and for some reason they weren't pushing this out automatically. Now my router speed is back to normal, but my satellite is showing connected and good, but is not providing any wifi upstairs. If I do a speed test with my laptop in the office with the satellite, I get the same speeds regardles if the satellite is plugged in or not. Spoke with Level 1 tech and Level 2 tech support two days ago, and had to upload 15 screenshots and programs and debug logs, and being told they will get back to me in 2-3 days. Called again today and the Level 1 guy couldn't tell me if my case has been elevated to level 3 yet, and neither could the supervisor. I could request an update from level 2 and they would call me in 24-48 hours. So, now I wait with a satellite that doesn't work, an app that works partially, and a house with half of my normal internet......