Forum Discussion

Tutor

Feb 08, 2021

Nighthawk MR60 satellite issue connecting after brown out

I have owned the Nighthawk MR60 mesh system for about 10 months. My system has two satellites which worked perfectly for extending the range of my WiFi in my Large footprint home. The system worked...

Jeff-Dalton

Tutor

Feb 16, 2021

Thank you for posting a reply. I will try it out this weekend and post if it worked.

Jeff-Dalton

Tutor

Feb 20, 2021

Thank you again for trying to help me with my issue. Sadly, it did not work. When I got to the step under: Advanced>Administration>Router update, my satellites did not show, only my router. Since you had lead me to the sign in, I tried going under Basic>Add Netgear Satellite. I went through the steps hoping it would be able to rediscover my satellites, but that did not work either. Since they are no longer identifyable on my system, I can't update the software to match.

Christian_R
NETGEAR Employee Retired
Feb 23, 2021
Hi Jeff-Dalton,

May you factory reset your Nighthawk mesh system units and see if you're able to sync/update the firmware on your satellites.

Christian
- Jeff-Dalton
  Tutor
  Feb 23, 2021
  I pushed the reset button on both satellite units, but that did not help.
  - Christian_R
    NETGEAR Employee Retired
    Feb 25, 2021
    Hi Jeff-Dalton,
    
    Please send me a private message with the following info and I'll have our support team reach out.
    
    Email:
    
    Phone:
    
    Preferred Contact Time: (including time zone)
    
    Serial Number:
    
    Router Firmware Version:
    
    Thanks,
    
    Christian