NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk MS60 Mesh system not working after power outage (can't connect to modem, no nic lights)
Hi everyone, We had a power outage and internet outage last night. Power and internet are back up now, and I confirmed it's working by bypassing my router and connecting a laptop directly to my mod...
You tried pushing and holding reset for 7-15 seconds?
You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash
Sorry for the delay. It took me a long time to get a computer working that had both an ethernet port AND that I could get admin access to so I could enable tftp. I finally got that all working, but I'm not able to push the firmware update. I get a connection error. Through the process the lights on the nic on my laptop light up, but I still haven't seen any lights on the ethernet or internet ports of the router light up.
might not be a good sign. are you still within your warranty?
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process and check your warranty status.Keep in mind that supports help only free for the first 90 days.