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Forum Discussion

araghava's avatar
araghava
Star
Apr 29, 2020

MK63 question

I just installed MK 63. When I look at the system by logging in from my desktop I correctly see 2 satellites. 1 wired and 1 wireless.   However the app on my iPhone says there is only one sattelite...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 01, 2020

Hello araghava,

 

May you login into the router's admin page using a web browser. Please refer to page 85 of the user manual to view and confirm the devices attached to your network. Can you check to see if both satellites are included on the list. 

 

http://www.downloads.netgear.com/files/GDC/MK62/MK62_UM_EN.pdf

 

Christian 

araghava's avatar
araghava
Star
May 01, 2020

HI Christian,

Thanks for responding. Yes, when I login from my desktop it shows 1 wired and 1 wireless.

 

However the iPhone app only shows one satellite. As I mentioned in my post when I go to the network map in the iPhone app it shows 1` attelite with a green dot and then a dotted line to another satellite with a pink dot. What does the dotted line mean and what does the pink dot mean.

 

 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 01, 2020

    Hi araghava, 

     

    May you let me know the current app version your phone is on (iOS or Android).

     

    Thanks,

    Christian 

    • araghava's avatar
      araghava
      Star
      May 01, 2020

      IPhone: 2.4.24.1