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Forum Discussion
Satellites will randomly drop signal while my main router
After the last update in Oct 2025 my satellites will randomly drop signal while my main router that is connected to my Modem stays connected. Both Satellites are up to date. This has become a daily struggle for me.
4 Replies
What product model is this?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between MR 📡 and MS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
Up to date firmware
v1.1.8.142 as far as what it says when I check for updates on my router
Ya will need more information and feedback given to the questions presented to better help you out.
Make sure the MS are updated on same version of FW.
We ask for more details for a reason.
We're not there to see your setup, what you're doing, or anything at all.
All we have is what you type. And you didn't type much. So if you want help, try answering the questions asked like what modem/gateway, what actual orbi you have, etc.
