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Forum Discussion
Unable to locate routers wifi
MR60 — Nighthawk Mesh WiFi 6 Router I have been using my mesh system with no issue for over a year now. The other night we had a massive storm, unsure if the storm is related, since then the internet...
MR60Nighthawkus wrote:
The other night we had a massive storm, unsure if the storm is related, since then the internet went down.
Storms are great at killing electronic kit.
Did your rescue attempts include this:
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Hi again. I tried again just now but unfortunately the router name is still not appearing in the wifi list. Only the guest version. I've also tried pressing the reset button but that also has not helped.
Is there anything else I can try?
Is there anything else I can try?
Last resort that you can try is a 30-30-30 reset on the MR to see if this might bring back the main wifi signal. If this fails, then you'll need to get in contact with NG support to see if you have any RMA options.
There are used MK60 series on amazon for fairly cheap if that's an option to look at if there is no RMA option for you.
MR60Nighthawkus wrote:
Hi again. I tried again just now but unfortunately the router name is still not appearing in the wifi list. Only the guest version. I've also tried pressing the reset button but that also has not helped.
Is there anything else I can try?
MR60Nighthawkus wrote:
.... the router name is still not appearing in the wifi list. Only the guest version.This is puzzling. What do you mean by "the router name"?
The router name is not what I would expect to see in the list if SSIDs for a router after a reset. (You say you have done that.)
A reset puts the SSID back to the default settings, which is the SSID shown on the router's label.
On my MR90, for example, it says NETGEAR50 for the SSID.
Do you see something like that? Is that what you mean by "router name"?
There is just the one SSID, no "guest" network.
Anything else is down to your wifi clients.
As I have already suggested, you would be better to ditch that as a way of checking your router. That rules out any strange things that may be happening on the client device.
- Hi. yes, that is what i mean by router name. I will try the above suggestion and cross my fingers. Thank you so much!!
