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Forum Discussion
MoePa
May 11, 2023Guide
Unable to sync ms60 satellite to mr60
I bought a Netgear Nighthawk MR60 router with a satellite from South Africa, but I couldn't find a local store selling the satellite. After contacting Netgear, they assured me that purchasing a satel...
- May 12, 2023
Eureka, I have successfully synced everything and would like to share my experience to help others. Firstly, I reset the MR60 router and changed the Wi-Fi SSID and password to the Alien SSID and password, which can be found on the label at the bottom of the Alien satellite. However, I faced an issue where the original satellite (that came with my initial setup) could not be added. To fix this, I changed the SSID and password to the label located on the MR60, and then I was able to add the original satellite using the app. For the second step, I made sure that the Alien satellite was left on. Additionally, I turned off Armor. So, the trick is to change the MR60 SSID to match the labels on the satellites and add each one individually.
FURRYe38
May 11, 2023Guru - Experienced User
Try factory resetting the MR and MS then walk thru the MR setup wizard with a wired PC and web browser. When you get to the home screen try using the MRs Add Satellite feature on the MRs web page and see if the MR can get the MS to connect and sync fully.
- MoePaMay 11, 2023Guide
I would prefer to avoid resetting the MR router as a last resort because I have configured multiple devices with fixed IP addresses, and it would be cumbersome to reconfigure them.
- FURRYe38May 11, 2023Guru - Experienced User
See if there is a Generate Backhaul Password feature under Advanced tab/Advanced/Wireless settings. If there is, select this then reset the MS by pressing the reset button for 10 seconds then try to add the MS again using the MS Add Satellite WEB UI function.
if this fails, a factory reset of the MR and MS will be needed.- MoePaMay 11, 2023Guide
I will attempt to set the backhaul password over the upcoming weekend to avoid any potential disconnections during the week to the satellites. Does anyone know why I am unable to see the default wifi network that is displayed on the label at the bottom of the satellite, even after performing a reset?