NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Updated to FW 1.1.6.122. Satellites now report no connected devices, and more issues. WTF?
Netgear MK63 system. FW just updated to 1.1.6.122. Sorry for my frustration but this mesh system is the biggest POS I've ever encountered. I updated the firmware because my Roku android app wou...
And the fun continues.... Now in the Nighthawk app the router shows only 3 connected devices (I have about 25), and the satellites continue to show no devices connected. However, Device Manager shows 23 devices connected. This is ridiculous. The app shows they're not connected to the router or any of the satellites.....but Device Manager shows they are connected. This is some kind of magic box!! The devices are magically connected to my wifi network without being connected to either the router or the satellites!
Netgear seems to have done something far beyond our current technological capability! Internet access for devices that are not connected to any access point! Magic!!
Every single firmware update these guys put out breaks something that wasn't broken before while not fixing any of the things that were actually broken.
Has a factory reset and setup from scratch been performed since last update?
Please try a factory reset and setup from scratch with the MR and MS. Be sure you updated the MS first then MR lastly.
Shouldn't have to factory reset everytime a fireware update is done, especially if you have customised your settings.
I have an issue, though only nit picking, since updating to 122, the GUI is showing my satelites as connected wired where they are actually connected wirelessly but still works ok. I haven't actually noticed within the app if it showing devices connected to the satelites or not.
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last update?
Please try a factory reset and setup from scratch with the MR and MS. Be sure you updated the MS first then MR lastly.No. Why in the world would I need to rebuild my whole network just to install a firmware update? I have a bunch of devices on my network and not all of them will automatically reconnect to a new network, even with the same SSID and password. I would have to factory reset a bunch of other devices. I'm a network admin for a living. I don't want to spend my personal time fixing problems caused by crappy products, I do enough of that at work, difference being that I get paid for that. Netgear doesn't pay me to troubleshoot their crappy products. I paid THEM for something that is supposed to work. They should be the ones fixing this garbage. Instead they have that 90 day support BS that is entirely useless.
A basic household router that needs to be factory reset every time a firmware update is released is a crap product. Sorry, before I factory reset it I'd rather replace it with one of the Google mesh systems that don't have to be factory reset every time an update is released. I had one in my previous house and it worked great. I bought the Nighthawk because I moved into a bigger place and needed more coverage. I've had nothing but problems with it since day one.
A factory reset is needed to check to ensure things are cleared out when problems happen. Been known to fix things a well. Also having a back up configuration file saved also saves time if resets are needed. Factory reset are a valid troubleshooting step. Been around fo a long time.
Up to you though.IF you had problems from day one, you should have either contacted NG support or returned the system.
Good luck.
FURRYe38 wrote:A factory reset is needed to check to ensure things are cleared out when problems happen. Been known to fix things a well. Also having a back up configuration file saved also saves time if resets are needed. Factory reset are a valid troubleshooting step. Been around fo a long time.
Up to you though.IF you had problems from day one, you should have either contacted NG support or returned the system.
Good luck.I'm aware that factory resets are a troubleshooting step, although more like a nuclear last resort option, especially for what is the central connection point for most peoples' home networks. If I have ONE piece of gear that's malfunctioning, resetting it isn't a big deal, but when I have the center of my home network malfunctioning, resetting it means having to reset at least half of my connected devices. The issue should be fixable without having to reset an entire network. And definitely shouldn't be required for a simple firmware update.
And yes, I've had problems from day one and did contact NG. Their support was essentially useless, they did not fix the problems and after 90 days said too bad, you're now past your support window. I didn't return it because I absolutely hate returning stuff. I know some people live for the joy of boxing stuff back up and schlepping it back to the store but I don't.
Their warranty is also effectively a 90 day warranty, not a one year warranty. They won't warranty it without first going through support, and after 90 days they don't offer you support unless you pay extra. That makes their one year warranty a complete fabrication. It's a 90 day warranty.