Updated to FW 1.1.6.122. Satellites now report no connected devices, and more issues. WTF?

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FURRYe38 wrote:

A factory reset is needed to check to ensure things are cleared out when problems happen. Been known to fix things a well. Also having a back up configuration file saved also saves time if resets are needed. Factory reset are a valid troubleshooting step. Been around fo a long time.

Up to you though.

IF you had problems from day one, you should have either contacted NG support or returned the system. 

 

Good luck. 

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I'm aware that factory resets are a troubleshooting step, although more like a nuclear last resort option, especially for what is the central connection point for most peoples' home networks.  If I have ONE piece of gear that's malfunctioning, resetting it isn't a big deal, but when I have the center of my home network malfunctioning, resetting it means having to reset at least half of my connected devices.  The issue should be fixable without having to reset an entire network.   And definitely shouldn't be required for a simple firmware update. 

And yes, I've had problems from day one and did contact NG.  Their support was essentially useless, they did not fix the problems and after 90 days said too bad, you're now past your support window.  I didn't return it because I absolutely hate returning stuff.  I know some people live for the joy of boxing stuff back up and schlepping it back to the store but I don't.  

Their warranty is also effectively a 90 day warranty, not a one year warranty.  They won't warranty it without first going through support, and after 90 days they don't offer you support unless you pay extra.  That makes their one year warranty a complete fabrication.  It's a 90 day warranty.