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Forum Discussion

guitarman3001's avatar
guitarman3001
Star
Nov 21, 2021

Updated to FW 1.1.6.122. Satellites now report no connected devices, and more issues. WTF?

Netgear MK63 system.  FW just updated to 1.1.6.122.   Sorry for my frustration but this mesh system is the biggest POS I've ever encountered.  I updated the firmware because my Roku android app wou...
SCaleca's avatar
SCaleca
Initiate
Feb 22, 2022

I have tried every suggestion to get the the Satellites to show devices connnected.

 

I bought my units at Costco and all I have had ia problems since the update to 1.1.6.1222.

 

I have a friend in upper management at Costco corp. Since Netgear will not even give me an email for support or phone number to call I will return to Costco and push hard for them to stop selling Netgear Product.  I understand a unit can be out of warranty but if the unit does an automatic firmware update and cause a problem then this is a manufacture defect not something I caused.

 

NetGear Please respond within a few days or I will report to better business bureau and to Costco headquarters to terrible customer support.

 

I have no problem paying for support but this problem was caused by your company.

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 22, 2022

    Revert your MS then MR back to v116 if your having problems with v122. v122 already has known problems and it's recommended to users to not use this version of FW. 

     

    • mattdeluca's avatar
      mattdeluca
      Guide
      Feb 22, 2022
      FURRYe38 wrote:

      Revert your MS then MR back to v116 if your having problems with v122. v122 already has known problems and it's recommended to users to not use this version of FW. 

       

      Hi FURRYe38 
      Your suggestion should not even be an option. Why release v122 and/or keep it released as the current version when it has, and I quote "known problems and it's recommended to users to not use this version of FW" ? If Netgear are aware of this issue, it should be rectified as a matter of urgency and new FW released. Users should not have to rollback. I myself have been a lifelong user of Netgear products and the customer support from Netgear and their help pages is atrocious. A small example, search for MR60 on the support pages and it provides answers for Orbi, as far as I'm aware, the MR60 is not an Orbi product. Another support page suggests that the MR60 can support a maximum of 3 satellites with a maximum of 2 satellites in a daisy-chain, there is no option in the MR60 GUI to turn daisy-chain on/off so if it nativly works on a daisy-chain and cannot be changed, how can it support a maximum of 3 satellites?

      I'm sorry for the rant but I think for the money that Netgear charge for their products, the FW should be bullet proof.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 22, 2022

        Rolling back is a short term solution while we wait for FW to be fixed. FW fixes do NOT happen over night and can take months. So best option is to roll back to what had worked before. 

         

        Otherwise, users can make contact with NG support and open a support ticket:

        https://my.netgear.com/support/contact.aspx

        This is beyond forum help and there is nothing else forum help and information can do to fix this. 

         

        Good Luck.