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vanrina's avatar
vanrina
Follower
Jul 24, 2023

Wifi Mesh 6 connects to internet but will not broadcast to connected devices.

We recently had a power outage and upon performing a factory reset and implementing the previous settings I had prior to power outage, I can not longer connect to internet via WiFi connection.  I have verified that the modem is still pushing internet with a direct connection, however when I plug into the base station of my Nighthawk Mesh and attempt to connect to the internet, it connects but without internet.  I have also attempted to change my WiFi broadcast settings to something different than what I had before and I get the same results.  Could the power outage corrupt my mesh system?

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.


    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router