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Forum Discussion
Won't honor warranty on MS 60
I've had an MR 60 and two MS 60's online and functioning fine for 11 months. One of the satellites MS 60's went down and refused to pair with the router. I called customer service (a couple of time...
Head to https://my.netgear.com/, select the hopefully already registered unit and serial number, and follow the [Request Hardware Support] process.
The system does clearly indicate the remaining warranty terms including the [nnn] days remaining on Hardware, Accessories (where applicable), and the Power Supply.
In case you bought the MK6x system from Costco, special tech support terms apply to Costo Members, during the warranty period, check the https://www.downloads.netgear.com/files/GDC/MK63/MK63_DS.pdf FMI.
Correct is that Netgear does not have to provide you with free support beyond of the initial 90 days. If the device is broken, within the warranty window, you have the right to get a replacement Either the unit comes back alive doing the ubiquitous [Reset] button action or the unit does require replacement.
The automated system does tend to close jobs prematurely once the replacement confirmation is sent-out, the system does not wait until the logistics partner has confirmed the reception.