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Forum Discussion
2019 XR500 still dropping internet 4 years later
Ive had this router for a few weeks now and it constantly drops internet connection. Ive spent the past 2 days reading through similar posts that stretch back to at least 2016. Every post is an interr...
1. the xr500 was released in January 2018.
2. to contact support you go to the top of the page and click mynetgear and register your account. You'll then register your device. From there you can access your 90 days of free support. It isn't a 3rd party site and if you're using a 3rd party site, you're probably not doing it correctly.
As above, also could you tell us what you have tried to resolve the issue as well and we can potentially make further suggestions.