NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Surverok
Jul 04, 2019Aspirant
2019 XR500 still dropping internet 4 years later
Ive had this router for a few weeks now and it constantly drops internet connection. Ive spent the past 2 days reading through similar posts that stretch back to at least 2016. Every post is an interr...
FURRYe38
Jul 06, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Surverok wrote:
Ive had this router for a few weeks now and it constantly drops internet connection. Ive spent the past 2 days reading through similar posts that stretch back to at least 2016. Every post is an interrogation followed by a "download this firmware" and its obviously not helping anyone. I tried to contact support but was sent to a third party to make ANOTHER account to get help. I need to speak to a human being from planet Earth and get this fixed soon or I will be returning this router.