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Forum Discussion
Rainslave72
Apr 26, 2019Aspirant
4 K
Is the R7800 capable of handling 4 K streaming , My TV is 4 K , But it doesn't seem to Stream In 4K. Thanks for the Help
Rainslave72
Apr 26, 2019Aspirant
Firmware is up to date and less than 20 ft distance
plemans
Apr 26, 2019Guru - Experienced User
Which firmware is it?
have you tried changing wireless channels?
20ft should be fine for 5ghz band. Are you connected on that band and using it?
What streaming service are you using?
- Rainslave72Apr 26, 2019AspirantYes on 5 G , Havent changed channels , and sent pic on firmware , RoKu 4 K tv
- plemansApr 26, 2019Guru - Experienced User
Are you streaming over plex, netflix, hulu, etc.
Is it only one of the services that has issues or all services?
I'd try the channel change as well.
That model roku has a built in speedtest under your network settings. I'd run that and see what results you get. That'll help with placing and figuring out problems.
https://www.cordcuttersnews.com/roku-adds-a-new-internet-speed-test-feature/
- Rainslave72Apr 26, 2019AspirantAny and all service, I'll try the channel change