NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Amazon and Ring apps not loading properly on wifi XR500
I've had this issue with my pixel 4a and now my s21 Randomly the amazon and ring apps would stop loading properly when connected to wifi but work fine on LTE Suddenly I won't be able to load my ...
SideFX wrote:
My final test was connecting to the free wifi provided by my isp and the apps worked fine
What ISP device is it that has wifi built in? Tends to indicate its a modem/router combo device and could be causing a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
I've seen certain services have issues with double nats.
My galaxy s21 from xfinity mobile (the only device that has an issue with amazon/ring apps) will connect to xfinity mobile wifi for xfinity customers if it sits on LTE after a while
Interesting enough ring is owned by Amazon and both apps usually act up at the same time then when one starts working so does the other
I tried turning off mobile data on the s21 and using my home wifi networks only but it still caused an issue with the app
I only have a netgear cm1000 modem connected to the xr500 router
Interesting enough ring is owned by Amazon and both apps usually act up at the same time then when one starts working so does the other
I tried turning off mobile data on the s21 and using my home wifi networks only but it still caused an issue with the app
I only have a netgear cm1000 modem connected to the xr500 router
- Try the NAT option and if that fails, disable QoS completely from the 3 line option menu on Congestion Control.
- I will try the open NAT suggestion later today and see if that helps
QoS is fully off because I have the gigabit plan with xfinity and never had the need for it- My mistake I assumed I had QoS off but had it mistaken with anti bufferbloat which was set to never
Well I set the NAT to Open and disabled QoS
Phone behaved worse with speedtest app giving me an error and speeds dropped from 600mbps to 300mbps on wifi. Text messages were slow to send and other apps now took a while to load.
I went ahead and reenabled QoS and testing with the Open NAT
