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Forum Discussion
shanafan
May 29, 2019Apprentice
Apple devices stop working on my Netgear 5hz WiFi network
This same problem is happening with my brand new XR500, as it did with my old R7000, and only affects Apple devices in my household - iPhone X, iPhone 8 and Apple TV 4K. Basically, when I set up ...
- Aug 07, 2019
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!
FURRYe38
May 30, 2019Guru - Experienced User
If changing IPv6 doesn't resolve this for you, can try this:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307. Change preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
shanafan
May 30, 2019Apprentice
Thanks! Going to try this..
However, I don't see the setting where I can change the coexistence. I can disable it, but I can't set it to 40mhz only (Even when I did disable it, a setting didn't appear because I disabled it)
- FURRYe38May 31, 2019Guru - Experienced User
Disabling it will set it for 40Mhz.
- shanafanMay 31, 2019Apprentice
Ok, thanks!
Just curious - I do connect to my work's WiFi when I am at work. Do you think that WiFi connection at work could "mess up" my phone in any way so when I come home, my phone can't pull any data from my 5ghz network?
Just trying to think what happens when I leave my house in the morning it works, but when I get home from work, it doesn't work anymore.
- FURRYe38May 31, 2019Guru - Experienced User
No it shouldn't. I have seen some odd behavior with various iOS versions and people having issues on iPhones. I'm hot having any issues with my 6sP iOS 12.2, and my XR450 and I'm using mostly default settings as well. Smart Connect enabled, 160Mhz, beamforoming and MIMO enabled. Guest Network and Fast Roaming disabled. I am using manual channels for each radio though.
Buddy of mine said his wifes iphone was working at work, however at home it would not connect to the wifi. Come to find out the iphone was going bad. :smileyfrustrated: Thus it was replaced with a iPhone Xs.